Developed strategies to resolve cases in client's best interest.
Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
Intern
Center For Conflict Resolution
01.2022 - 05.2022
Performed client intake, briefing and de-briefing sessions as Case Manager
Completed 40-hour training to become Certified Mediator
Business Operations Specialist
McMaster-Carr Supply
06.2010 - 01.2022
Wrote and presented conflict management training sessions to sales and finance departments
Evaluated payment history and external financial information to implement credit strategies for customers in southeast United States
Presented information sessions to 50+ Sales representatives to obtain technical proficiency
Trained new representatives in communicating effectively with customers
Family Independence Case Manager
Cobb Co. Dept. Of Family And Children Services
08.2007 - 06.2010
Interviewed 8-10 families per day to collect information, request appropriate verification, and determine eligibility for public assistance
Piloted first caseload in county that consisted solely of online applications
Named Employee of Quarter in Spring 2009 to recognize efforts related to online caseload management