Sam Wilde
Brooklyn
Summary
Driven Shift Lead Manager with 5 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
4
4
years of professional experience
Work History
Catering Manager
Jeff Duerson Staffing
05.2022 - 05.2025
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Fine dining and high-class event experience with top Bay Area tech companies.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
Shift Leader
Peets Coffee and Tea
06.2021 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Science - Nursing
De Anza College
06-2025
Skills
- Teamwork and collaboration
- Espresso machine operation
- Guest and client satisfaction
- Latte Art
- Wine, liquor, and food service
- Safe food handling
- Coaching and mentoring
- Cash handling
- Weddings background
- Catering management
- Flexible schedule
- Adaptive learning
Timeline
Catering Manager
Jeff Duerson Staffing
05.2022 - 05.2025
Shift Leader
Peets Coffee and Tea
06.2021 - 03.2024
Associate of Science - Nursing
De Anza College
Similar Profiles
Toby WoodworthToby Woodworth
Caterer/Bartender at Jeff Duerson StaffingCaterer/Bartender at Jeff Duerson Staffing
Ian BirdIan Bird
Crew Member at Jeff Duerson StaffingCrew Member at Jeff Duerson Staffing
Noah AlcantaraNoah Alcantara
Team Member at Jeff Duerson StaffingTeam Member at Jeff Duerson Staffing
Sara N. LevineSara N. Levine
Ophthalmic Oncology/Surgery Nurse Practitioner at Memorial Sloan Kettering Cancer CenterOphthalmic Oncology/Surgery Nurse Practitioner at Memorial Sloan Kettering Cancer Center
LANEY BARBERLANEY BARBER
Bartender at Franklin ParkBartender at Franklin Park