Sam Woodman

Alta Ski Area

2009.11 - Current

Maintaining contact and effective communication with employees of all departments.
Improved team efficiency by streamlining communication and implementing effective task delegation strategies within Lift Operations and with other departments.
Increased customer satisfaction with enhanced lift operator training and regular performance evaluations.
Fostering a positive work environment and providing opportunities for professional growth.
Provided ongoing coaching to Lift Operators, promoting skill development and healthy communication.
Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Evaluated Lift Operator skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all lifts.
Educated staff on strategies for handling difficult customers and challenging situations.

Summary