Sam Wyatt
Montgomery
Summary
Detail-oriented support team lead with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Customer Solutions Support Team Lead
Fifth Third Bank
Cincinnati, OH
04.2024 - Current
- Complete assigned audits in a timely manner to mitigate risk while maintaining exceeding quality metrics.
- Aid in the interview process to identify potential candidates at the multi-stage and the support team level.
- Maintenance procedures and job aids to ensure they are aligned with legal, compliance, and business control needs.
- Identify and provide recommendations for process improvements as well as escalation issues.
- Resolved escalated customer issues and CMT's with professionalism, maintaining high levels of client satisfaction.
Financial Customer Solutions Advocate
Fifth Third Bank
Cincinnati, OH
04.2023 - 04.2024
- Used Fifth Third product knowledge and skills to effectively resolve customer’s account needs.
- Assisted customers by providing necessary payment plan options when experiencing financial difficulties.
- Mentor and train peers while functioning as a Customer Solution’s subject matter expert.
- Follow regulated policies and procedures to maintain utmost quality and metrics when discussing account subject matter.
- Work specialized account lists to ensure that customers with unique state regulated laws receive assistance.
- Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve account specific needs.
Account Executive
Total Quality Logistics Inc.
Cincinnati, OH
01.2022 - 12.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints by offering creative solutions.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Increased profitability and revenue by generating $12K in quarterly sales.
- Developed sales pipeline by cold calling, canvassing, and obtaining referrals.
- Produced sales documents, finalized deals, and filed records.
- Gathered company and contact information to compile data for current and potential customers.
Education
High School Diploma -
Sycamore High School
Cincinnati, OH05.2018
Bachelor of Science - Physical Therapy
University of Cincinnati
Cincinnati, OH06-2026
Skills
- Coaching and mentoring
- Customer service
- Project Management
- Data analysis
- Self-motivated
- Detail Oriented
- Collaborative
- Proficient Time Management
Timeline
Customer Solutions Support Team Lead
Fifth Third Bank
04.2024 - Current
Financial Customer Solutions Advocate
Fifth Third Bank
04.2023 - 04.2024
Account Executive
Total Quality Logistics Inc.
01.2022 - 12.2022
High School Diploma -
Sycamore High School
Bachelor of Science - Physical Therapy
University of Cincinnati