Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

SAM WYATT

Montgomery,OH

Summary

Senior team lead with exceptional communication skill and proven ability to handle multiple tasks efficiently with strict deadlines. Recognized for taking proactive approach to identify and address issues, with focus on developing peers and advocates of RV/Marine team.

Overview

4
4
years of professional experience

Work History

Senior Customer Solutions Support Team Lead

Fifth Third Bank
Cincinnati, Ohio
09.2025 - Current
  • Co-Lead a cross-site team to focus on RV/Marine and high value collateral collections
  • Supported decision-making process for RV/Marine team to refine collection and skip trace strategies.
  • Run weekly stand-up meetings with leadership to review low sentiment calls and team metrics.
  • Developed plans and coached team in areas that need improvement.

Customer Solutions Support Team Lead

Fifth Third Bank
Cincinnati, USA
04.2024 - Current
  • Resolved escalated customer issues and CMTs with professionalism
  • Identify and provide recommendations for process improvements.
  • Complete assigned audits in a timely manner to mitigate risk while maintaining exceeding quality metrics.

Customer Solutions Advocate

Fifth Third Bank
Cincinnati, USA
04.2023 - 04.2024
  • Used Fifth Third product knowledge and skills to become a top collector with exceeding performance metrics
  • Mentor and train peers while functioning as a Customer Solution's subject matter expert.
  • Demonstrated consultative conversation skills to help customers meet payment deadlines or hardship assistance

Account Executive

Total Quality Logistics Inc.
Cincinnati, USA
01.2022 - 02.2023
  • Drove sales of company products and services by engagement with customers in person and over the phone
  • Increased profitability and revenue by generating $12K in quarterly sales.
  • Developed sales book of business by cold calling, researching, and obtaining referrals.

Education

High School Diploma -

Sycamore High School
Cincinnati, OH
05-2018

Skills

  • Process improvement
  • Effective communication
  • Team collaboration
  • Coaching and mentoring
  • Detail Oriented
  • Self-motivated

Professional Development

Spring 2024 CEP Graduate

Monthly Mentoring 

Young Professionals BRG

Timeline

Senior Customer Solutions Support Team Lead

Fifth Third Bank
09.2025 - Current

Customer Solutions Support Team Lead

Fifth Third Bank
04.2024 - Current

Customer Solutions Advocate

Fifth Third Bank
04.2023 - 04.2024

Account Executive

Total Quality Logistics Inc.
01.2022 - 02.2023

High School Diploma -

Sycamore High School
SAM WYATT