Sam Yousif
Summary
Strategic and results-oriented Director-level Leader with over 11 years of experience driving operational excellence, leading cross-functional teams, and implementing continuous improvement initiatives across high-stakes environments. Combines a strong background in business and IT strategy with deep experience in quality, compliance, and team leadership. Proven success in eliminating inefficiencies, improving quality, increasing productivity, and delivering measurable cost savings. Recognized for mentoring teams, enhancing collaboration, and fostering a culture of continuous improvement aligned with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solution Architect
Rocket Mortgage (formerly Quicken Loans)
01.2019 - 01.2023
- Spearheaded high-impact operational initiatives that enhanced productivity and reduced systemic bottlenecks.
- Implemented process enhancements and system solutions that achieved measurable cost savings.
- Collaborated with IT, business, and leadership teams to align strategies with organizational goals.
- Mentored staff across departments, creating a culture focused on process ownership, quality, and innovation.
- Led data-driven decision-making initiatives that improved internal workflows and supported compliance readiness.
- Led CRM platform evaluation and vendor selection for enterprise-wide adoption.
- Collaborated with an implementation partner to successfully launch the CRM, ensuring alignment with business requirements and long-term scalability.
Senior Business Analyst
Rocket Mortgage (formerly Quicken Loans)
03.2017 - 10.2019
- Identified inefficiencies and implemented scalable solutions that streamlined workflows and reduced operational waste.
- Supported cross-functional initiatives and facilitated process reengineering sessions to align with strategic objectives.
- Played a key role in risk management, root cause analysis, and corrective action planning.
- Delivered reports to senior leadership outlining improvement opportunities and performance metrics.
Business Analyst
Rocket Mortgage (formerly Quicken Loans)
01.2015 - 03.2017
- Conducted end-to-end process assessments and supported implementation of system upgrades.
- Recommended data-backed process improvements that improved operational efficiency and team alignment.
- Collaborated closely with quality assurance to ensure successful rollouts of new systems and tools.
Senior Business Analyst
Rocket Mortgage (formerly Quicken Loans)
01.2014 - 01.2015
- Oversaw process audits and business analysis for enterprise-level initiatives.
- Supported interdepartmental communication and coached peers on project delivery standards and documentation.
Education
Master's - Business IT
Walsh College
01.2012
Bachelor - Business Management
Baker College
01.2007
Skills
- Continuous Improvement Strategy
- Lean & Six Sigma Methodologies
- Operational Efficiency & Cost Reduction
- Cross-Functional Leadership
- Root Cause Analysis & Corrective Action
- Team Mentoring & Development
- Regulatory Compliance & Quality Standards
- Program & Project Management
- Performance Metrics & KPIs
- Communication & Stakeholder Engagement
Certification
- Lean Six Sigma (Pursuing Certification)
- Root Cause Analysis & CAPA
- Quality Management Systems (ISO Familiarity)
- Data Analysis & Reporting
- Regulatory & Audit Readiness
- Government Contract Exposure (Relevant to Operational Oversight)
- Advanced Communication & Leadership Skills
Timeline
Solution Architect
Rocket Mortgage (formerly Quicken Loans)
01.2019 - 01.2023
Senior Business Analyst
Rocket Mortgage (formerly Quicken Loans)
03.2017 - 10.2019
Business Analyst
Rocket Mortgage (formerly Quicken Loans)
01.2015 - 03.2017
Senior Business Analyst
Rocket Mortgage (formerly Quicken Loans)
01.2014 - 01.2015
Master's - Business IT
Walsh College
Bachelor - Business Management
Baker College
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