Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Ocampo

Greensboro,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.

Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results. Smart and committed to job well done and offering exceptional drive.

Overview

2
2
years of professional experience

Work History

Contractor

Lenovo
05.2022 - 12.2022
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Started and observed equipment operations to automatically sort and inspect materials and products.
  • Examined products for imperfections and defects.
  • Inspected returns with accuracy, reporting problems or defects quickly.


Customer Service Lead

Food Lion
09.2021 - 03.2022
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Crew Team Member

Firehouse Subs
12.2020 - 01.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.

Education

Bachelor of Science - Biology

University of North Carolina At Greensboro
Greensboro, NC
12.2024

Associate of Science -

Alamance Community College
Graham, NC
05.2022

High School Diploma -

Alamance-Burlington Middle College
Graham, NC
05.2022

Skills

  • Flexible and Adaptive
  • Customer Assistance
  • Data Entry
  • Administrative Support
  • Team Contribution
  • Active Listening
  • Multi-tasking strength
  • Critical Thinking

Languages

Spanish

Timeline

Contractor

Lenovo
05.2022 - 12.2022

Customer Service Lead

Food Lion
09.2021 - 03.2022

Crew Team Member

Firehouse Subs
12.2020 - 01.2022

Bachelor of Science - Biology

University of North Carolina At Greensboro

Associate of Science -

Alamance Community College

High School Diploma -

Alamance-Burlington Middle College
Samantha Ocampo