Samad Richardson
Brooklyn,NY
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Jersey City, NJ
01.2020 - Current
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Lead Night Auditor
Moxy Hotel
Manhattan, NY
08.2023 - 04.2024
- Verified accuracy of guest accounts during the shift changeover process.
- Facilitated communication between staff members and day shift teams ensuring smooth transition between shifts.
- Trained new staff members on proper use of computer systems and front office processes.
- Reviewed daily activity reports for discrepancies and took appropriate action as needed.
- Assisted with resolving customer complaints or issues in a timely manner.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Education
Associate of Arts - Associate In Business Administration
Union County College
Cranford, NJ09.2019
Skills
- Supervision & Leadership
- Microsoft Office
- Team Management
- Data Management
- Customer Service
- Flexible Schedule
- Problem Resolution
- Reliable & Trustworthy
- Critical Thinking
- Friendly, Positive Attitude
- Multitasking and Organization
- Tracking Expenses
References
References available upon request.
Timeline
Lead Night Auditor
Moxy Hotel
08.2023 - 04.2024
Front Desk Agent
Residence Inn Marriott
01.2020 - Current
Associate of Arts - Associate In Business Administration
Union County College
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