Samadhi Singh
Evansville,Indiana
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Secretary's Assistant
Ball State Department of Finance & Insurance
Muncie , Indiana
08.2023 - 02.2024
- Answered and screened incoming calls for the secretary.
- Scheduled appointments and meetings for the secretary.
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Assisted with special projects assigned by the secretary or management team members.
- Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Proofread documents before submission to ensure accuracy of content and grammar.
Customer Care Representative
Sally's Beauty Supply
03.2022 - 08.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Captain D's Seafood Kitchen
04.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Economics And Pre Law
Ball State University
Muncie, IN05.2026
High School Diploma -
Fairfield High School
Fairfield, OH05.2022
Skills
- Financial Transactions
- Cataloging
- Special Requests
- Effective Working Relationships
- Exceptional Time Management Skills
- Store Planning and Display Design
- Document Preparation
- Scheduling Appointments
Timeline
Secretary's Assistant
Ball State Department of Finance & Insurance
08.2023 - 02.2024
Customer Care Representative
Sally's Beauty Supply
03.2022 - 08.2022
Customer Service Representative
Captain D's Seafood Kitchen
04.2019 - 08.2021
Bachelor of Arts - Economics And Pre Law
Ball State University
High School Diploma -
Fairfield High School
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