Sa'Mae McIntosh
Valdosta,GA
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
9
9
years of professional experience
Work History
Shift Leader
Shane's Rib Shack
Covington , GA
04.2021 - 08.2023
- Maintained an organized work environment by delegating tasks to staff as needed.
- Adhered to all health code regulations while preparing food items for customers.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Utilized POS systems efficiently for order processing and inventory management.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
Cleaner
Right Choice Cleaning Service
Conyers/Covington , GA
06.2014 - 08.2022
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept sidewalks and driveways of debris.
- Emptied wastebaskets and replaced liners.
- Emptied trash cans and replaced liners as needed.
- Washed windows both inside and outside of the facility.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Dusted furniture, machines or equipment.
Team Member
Big Lots
Conyers , GA
09.2021 - 02.2022
- Collaborated with team members to achieve daily goals.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Cashier
WNB Factory
Covington , GA
05.2021 - 08.2021
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Collected payments and provided accurate change.
Crew Member Trainer
Mcdonalds, PDI FOODS
Conyers , GA
08.2020 - 12.2020
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Provided training to new crew members on proper customer service techniques and store policies.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
BBA - Finance
Valdosta State University
Valdosta, GASkills
- Operations Support
- Production Reporting
- Customer Service Management
- Equipment Troubleshooting
- Production Scheduling
- Client Support
- POS System Operation
- Cash Handling
- Rules Enforcement
- Problem-Solving
- Flexible Schedule
- Drawer Assignments
- Professional Appearance
Timeline
Team Member
Big Lots
09.2021 - 02.2022
Cashier
WNB Factory
05.2021 - 08.2021
Shift Leader
Shane's Rib Shack
04.2021 - 08.2023
Crew Member Trainer
Mcdonalds, PDI FOODS
08.2020 - 12.2020
Cleaner
Right Choice Cleaning Service
06.2014 - 08.2022
BBA - Finance
Valdosta State University
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