Samaelle Phanord

• Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
• Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
• Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
• Met customer call guidelines for service levels, handle time and productivity.

• Interact with customers
• Providing accurate information such as policy , procedure.
• Process transaction
• Quotes benefits, copay.
• File complaint
• Investigate and Resolve complaints and concerns.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Handled complaints with prompt, courteous service to uphold professional reputation.

• Being able to communicate well with people of all level and communicate clearly to colleagues and customers
• Address and resolved customer complaints empathetically and professionally
• Accepting feedback from Q, A
• Filling insurance claims
• Acted professionally and patiently when addressing negative customer feedback

• Assisting Creole speaking customer with immigration services
• Responding to all customer request and complaints
• Assisted and enter date for the customers in the immigration system
• Followed and adapted to all changes in immigration law to better accommodate customers

• Scheduled appointments and conducted follow-up calls to clients.