Samah Butt
Piscataway,NJ
Summary
Hardworking and self-motivated job seeker with strong analytical skills eager to secure entry-level business analyst or IT position. Experienced management and banking professional bringing extensive financial and customer service knowledge from fast-paced work settings. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bank Teller
TD Bank
Aberdeen
06.2022 - 06.2023
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
- Also, administered the balancing of the branch's vault, ATMs, Teller Cash dispensers, and Teller Cash Recyclers with a daily total of more than $8000
- Leverage organizational and prioritizations abilities, coupled with superior attention to detail to efficiently process 15+ transactions per hour, attending to 60+ customers daily
- Came at 1st place, in our entire region, during my 2nd quarter with TD for exceeding my set sales goals and WOWing the customers
- Advised over 1500+ new customers each quarter to become a TD bank customer and built connections to increase business
- Establish strong credibility with clients by providing trusted advice to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention
- Served as a Team Leader for 3 weeks in the absence of the supervisor to maintain seamless bank operations and procedures
- Contributed to designing and delivering effective training programs and communication methods to help with day-to-day procedures.
Store Manager
Dunkin Donuts & Baskin Robbins
Matawan
10.2019 - 05.2022
- Managed store and team of 30 employees to provide best service and quality to increase sales, promote business, lower waste, and gain customer loyalty
- Increased profits by 16% compared to last year through effective sales training and troubleshooting profit loss areas
- Completed profit and loss performance reports and store audits weekly
- Managed daily day-to-day store operations involving cash flow, inventory flow, and POS operations
- Created donut orders, food & beverage orders, Baskin Robin orders by keeping an eye on inventory and stores forecast daily
- Analyzed customer feedback and improved overall customer satisfaction by 35% in past 6 months.
Sales Associate
Bhavani Farmer's Market
Matawan
01.2019 - 09.2019
- Daily tasks as a sales associate includes cashier, being able to help others who has problem communicating, training new staff members
- Performed store opening duties from counting cash drawer, checking any expired products
- As a sales associate my focus was on customers satisfaction and for them to have a good experience and have them coming back
- My other rolls as a sales associate were to stock up inventory, act as a translator for the ones who had trouble speaking English.
Education
Bachelor of Science - Business Analytics and Information Technology
RUTGERS BUSINESS SCHOOL
05.2023
Associate in Science - Business Information Systems
MIDDLESEX COMMUNITY COLLEGE
05.2021
Skills
- Languages: Urdu (Native, Fluent), English (Fluent), Hindi/Punjabi (Conversational)
- Proficient in Microsoft Office: Word, Excel, SharePoint, PowerPoint, Outlook, Teams, Forms
- Programming & Database Development: My SQL, PYTHON, HTML, JAVA, CSS, JAVASCRIPT, MS ACCESS, ORACLE Database, SALESFORCE
- Management and HR: Leadership, team collaboration, strategic planning, business development, team development, time management, negotiation, conflict resolution, adaptability, interpersonal communication, empathy, time management active listening, multitasking
- Marketing: Upselling products, content marketing, digital and social media marketing, designing presentations, ad campaigns, data analysis across companies and products
- Data Analysis: Data collection, data visualization, data mining, problem solving, critical decision making, data modeling, data management, database analysis, business intelligence
- Information Technology: User interface design, cybersecurity, operating systems, network security, cloud computing, system analysis, encryption and decryption, information systems, artificial intelligence, customer support, cloud computing, programming languages
- Other skills: Active listener, fast learner, critical thinker, tech savvy, customer service, critical thinker, conflict resolution, leader, independent, team collaborator, time management, strong work ethic, bilingual, presentable, great presentations, designer
Websites
Projects
Blood Donation Management System, Developed a management system focused on collecting and storing blood donation of over150+ volunteers with help of 2 peers; identified strategic ways to supply blood to hospitals in need., Salesforce
Timeline
Bank Teller
TD Bank
06.2022 - 06.2023
Store Manager
Dunkin Donuts & Baskin Robbins
10.2019 - 05.2022
Sales Associate
Bhavani Farmer's Market
01.2019 - 09.2019
Bachelor of Science - Business Analytics and Information Technology
RUTGERS BUSINESS SCHOOL
Associate in Science - Business Information Systems
MIDDLESEX COMMUNITY COLLEGE
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