Samah Shilleh
New York,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Bartender
Clemente's Maryland Crab House
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Event Coordinator
Dublin House
02.2020 - 01.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Real Estate Assistant
Re/max Select
11.2018 - 11.2021
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Buffalo Wild Wings
04.2015 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.
Field Representative
Appco Group
11.2011 - 01.2014
- Streamlined the sales process by maintaining accurate records of all interactions, transactions, and updates in the CRM system.
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
- Met or exceeded sales quotas 10 months out of 12.
- Completed 100 follow up appointments or calls each week to connect with warm leads.
Market Research Analyst
Focus World International
09.2007 - 08.2011
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Analyzed consumer behavior to identify emerging trends and optimize marketing strategies.
- Developed strategic research plans for improved product positioning and increased market share.
- Supported management in developing and implementing personnel policies and procedures.
- Followed established procedures to enter and process data correctly.
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
Education
Associate of Science - Accounting
Kingsborough Community College
Brooklyn, NY05.2025
High School Diploma -
East Brunswick High School
East Brunswick06.2010
Skills
- Customer Service
- Multitasking and Organization
- Administrative Support
- Teamwork and Collaboration
- Sales Strategies
- Goal-Oriented
- Follow-up skills
- Appointment Setting
- Paperwork coordination
- Sales Planning
Languages
Arabic
Native or Bilingual
Timeline
Bartender
Clemente's Maryland Crab House
05.2023 - Current
Event Coordinator
Dublin House
02.2020 - 01.2023
Real Estate Assistant
Re/max Select
11.2018 - 11.2021
Server
Buffalo Wild Wings
04.2015 - 08.2019
Field Representative
Appco Group
11.2011 - 01.2014
Market Research Analyst
Focus World International
09.2007 - 08.2011
Associate of Science - Accounting
Kingsborough Community College
High School Diploma -
East Brunswick High School
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