Samaher Ismail
Tinley Park,IL
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Discovery Clothing. Excelled in enhancing customer satisfaction and staff performance through effective communication and staff training. Demonstrated exceptional time management and decision-making skills, achieving significant improvements in service delivery and team agility without exceeding a 55-word limit. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Manager
Discovery Clothing
07.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Cashier
Harris Teeter Grocery
10.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Medical Assisting
Rasmussen University
Mokena, IL05.2025
High School Diploma -
Carl Sandburg High School
La Grange, IL05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Positive Attitude
- Attention to Detail
- Multitasking
- Staff Training
- Employee Coaching and Mentoring
Timeline
Manager
Discovery Clothing
07.2021 - Current
Cashier
Harris Teeter Grocery
10.2020 - 06.2021
Associate of Science - Medical Assisting
Rasmussen University
High School Diploma -
Carl Sandburg High School
Similar Profiles
Angelina DabbourAngelina Dabbour
Assistant Manager at Discovery ClothingAssistant Manager at Discovery Clothing
Leslie VidalLeslie Vidal
Assistant Manager at Discovery ClothingAssistant Manager at Discovery Clothing
Litzzy HernandezLitzzy Hernandez
Cashier at Discovery ClothingCashier at Discovery Clothing
Keilyn GarciaKeilyn Garcia
Head Cashier at Discovery ClothingHead Cashier at Discovery Clothing
Brian McGuffageBrian McGuffage
Journeyman Electrician at IBEW Local 134Journeyman Electrician at IBEW Local 134