Samakhiya Sahu
Summary
Adept at driving operational efficiency and enhancing team performance, I leveraged project management and team leadership skills at Marsh & McLennan to boost KPIs by 70%. My expertise in quality assurance and process improvement significantly reduced errors, exceeding SLAs and fostering cross-functional collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Operations - Senior Specialist
Marsh & McLennan
07.2021 - Current
- Audited and verified insurance documents for accuracy and compliance before dispatch, reducing errors and improving quality.
- Conducted training sessions to enhance accuracy, boosting team KPIs by 70% and driving operational efficiency.
- Managed high-value accounts, ensuring timely document delivery and consistently exceeding SLAs.
- Improved efficiency by streamlining communication processes.
- Resolved 95% of technician queries within 24 hours, improving workflows and reducing AHT.
- Managed RTO sheets, AHT reports, accuracy tracking, and RCA analysis to optimize team performance.
- Worked with diverse teams to ensure smooth project execution and business alignment.
Inbound Retrieval Officer
Justdial Limited
10.2019 - 07.2021
- Provided accurate commercial information to clients, ensuring prompt and efficient service.
- Scheduled client appointments for business services, contributing to increased sales conversions.
- Maintained a high level of customer satisfaction by addressing queries effectively.
Education
Bachelor in Management Studies - Accounting And Finance
Patkar Varde College
Mumbai04-2021
Commerce -
Viva College
Mumbai05-2018
Skills
- Data analysis
- Process improvement
- Risk assessment
- Team leadership
- Quality assurance
- KPI tracking
- Data integrity
- Cross-functional collaboration
- Audit
- Operational efficiency
Accomplishments
- Spot Award for maintaining consistent accuracy and high-quality performance.
- People's Choice Award recognized by colleagues for exceptional teamwork and collaboration.
- Best Performer Award – Justdial for outstanding client handling and service excellence.
Certification
- Certified Investment Banking Operations Professional, With Imarticus Learning.
- Certification in PowerBI workshop, With Office Master.
- Complete SQL Bootcamp, With Udemy
Timeline
Insurance Operations - Senior Specialist
Marsh & McLennan
07.2021 - Current
Inbound Retrieval Officer
Justdial Limited
10.2019 - 07.2021
Bachelor in Management Studies - Accounting And Finance
Patkar Varde College
Commerce -
Viva College
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