Dollar Tree
Samaliaagalelei Leio
Customer Service Department
Las Vegas,NV
16
years of professional experience
Precision-driven Mounter known for high productivity and efficiency in task completion. Possess specialized skills in equipment setup, precision alignment, and quality control to ensure flawless execution of mounting tasks. Excel in time management, problem-solving, and teamwork, leveraging these soft skills to meet project deadlines and maintain high standards of workmanship.
Work History
Mounter
1 Month- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Professional development throughout my time on the job
- Being Respectful to all employees
Dollar Tree
8 Months- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Canvasser
1 Month- Being present and listening attentively to Team Meetings and applying what we’ve learned into our day-to-day interactions with the community
- Door-to-Door to share about the importance of abortions
- Hearing about others perspectives and point of views on the matter of the election
- Staying professional and respectful to every individual I come across
- Having a professional stance while also being attentive to the person I’m conversing with
- Respecting all of my associates, team leads and Directors on the daily
Manager on Duty
1 Year 3 Months- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Care Manager
4 Years 10 Months- Assessed adult care needs and updated service plans for IHSS participants.
- Coordinated in-home support referrals through IHSS Adult Services Program procedures.
- Documented case notes, eligibility details, and client contacts in program records.
- Communicated service options and care instructions with participants and family members.
- Reviewed care provider information and supported placement matching for adult clients.
- Monitored case files for compliance with IHSS policies and reporting requirements.
- Resolved service questions and concerns from participants, caregivers, and providers.
- Scheduled follow-up contacts to support ongoing adult services case management.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Assisted clients in developing and achieving short-term and long-term goals.
- Participated in team meetings with other staff members to discuss case management issues.
- Provided crisis intervention services to clients when necessary.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Served as a liaison between clients' families and community agencies providing services to them.
- Educated family members about patient's condition, treatments and available resources.
- Assisted with meal planning to meet nutritional plans.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Used motivational interviewing to educate, support and motivate change.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Care Manager
1 Year 6 Months- Coordinated care plans with providers, members, and case management teams.
- Reviewed eligibility, benefits, and prior authorization requirements for service requests.
- Documented member interactions in care management systems and case records.
- Scheduled follow-up calls and appointments with members and care coordinators.
- Communicated care instructions and resource options to members and families.
- Escalated complex cases to nurses, social workers, and clinical supervisors.
- Tracked referrals, authorizations, and service transitions across care settings.
- Supported compliance with care management policies, procedures, and privacy standards.
- Assessed patient needs and developed individualized care plans.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Participated in team meetings to discuss case updates, review new referrals and brainstorm solutions for difficult cases.
- Developed discharge planning protocols based on best practices for transitioning patients from acute care settings into the community.
- Learned new techniques and kept up with technological advancements in industry to add extra value to medical services.
- Facilitated communication between healthcare providers, family members and other stakeholders involved in a patient's care plan.
- Maintained accurate records of all client contacts, including assessment notes, treatment plans and other relevant documents.
- Answered phone calls and responded to questions and concerns.
- Identified potential risk factors or safety concerns related to a patient's condition or environment.
Volleyball Coach
2 Years 2 Months- Planned volleyball practices for Hoover Middle School student-athletes.
- Instructed players on serving, passing, setting, and blocking techniques.
- Organized tryouts and assigned positions for school volleyball teams.
- Supervised student-athletes during practices, games, and travel events.
- Reinforced school athletic rules, sportsmanship, and team expectations.
- Communicated with parents, teachers, and Hoover Middle School staff.
- Prepared game lineups and adjusted rotations during matches.
- Monitored player safety and addressed injuries during volleyball activities.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Encouraged team spirit by motivating players with positive reinforcement techniques.
- Coached teams during tournaments and monitored player's performances during matches.
- Collaborated with other staff members in developing a comprehensive program for student-athletes.
- Assessed player abilities and assigned positions according to individual strengths.
- Provided feedback to players on technique, strategy, and skill development.
- Communicated regularly with parents regarding their child's progress in the sport.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Established rules for behavior during practice sessions and enforced those rules when necessary.
- Attended coaches meetings to discuss current trends in volleyball coaching methods and philosophies.
- Analyzed opponents' strengths and weaknesses to develop game plans that would give our team an advantage.
- Ensured safety protocols were followed at all times while athletes were under my supervision.
- Assessed individual skills of each athlete in order to create tailored training programs for them.
- Determined appropriate levels of competition for team members based on skill level assessments.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Developed and implemented individualized training plans for athletes to improve their performance.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Worked with boosters, parents, and school administrators to handle support functions.
- Mentored players one-on-one on techniques to boost confidence.
- Readied team to compete in tournaments and other special events.
- Executed consistent program of stretching and conditioning, which helped to reduce number of injuries for players.
- Monitored the physical condition of each athlete throughout the season.
- Maintained records of attendance at all practices and games.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Utilized video analysis software to review and critique games, identifying areas for team and individual improvement.
- Organized and executed fundraising events to support team expenses, engaging community and enhancing team visibility.
- Negotiated with equipment suppliers to secure high-quality gear at competitive prices.
- Collaborated with school athletic directors to align volleyball program goals with broader athletic department objectives.
- Developed game plans and strategies tailored to the strengths and weaknesses of the team and opponents.
- Led team to multiple regional championships through effective leadership and strategic planning.
- Designed and led volleyball camps and clinics to develop skills of younger players and promote the sport.
- Conducted regular team meetings to set goals, review progress, and address concerns.
- Coordinated and supervised team travel arrangements for away games, ensuring safety and compliance with regulations.
- Assisted in the recruitment and scouting of potential players, evaluating talent to build a competitive team roster.
- Established open communication channels with players and parents, addressing concerns and providing program updates.
- Led warm-up, training, and cool-down sessions, focusing on skill improvement, strategy, and injury prevention.
- Managed equipment inventory, ensuring all necessary materials were available and in good condition for practices and games.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
Caretaker
2 Years 11 Months- Assisted IHSS Adult Services Program clients with bathing, grooming, and dressing.
- Prepared meals and snacks following IHSS Adult Services Program care plans.
- Provided companionship and emotional support during daily in-home visits.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Reminded clients about medications, appointments, and daily routines.
- Supported mobility with transfers, walking, and safe repositioning.
- Monitored client needs and reported concerns to IHSS Adult Services Program staff.
- Coordinated transportation assistance for medical visits and community errands.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Developed strong working relationships with tenants through courteous customer service practices.
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Responded promptly to requests from tenants regarding repairs or maintenance needs.
Ulta Beauty
1 Year 1 Month- Consulted customers on skincare, cosmetics, and fragrance selections.
- Demonstrated product application using beauty tools and testers.
- Recommended items based on skin type and personal preferences.
- Processed sales transactions at beauty retail counter.
- Restocked merchandise and maintained organized product displays.
- Supported inventory counts and verified shelf availability.
- Resolved customer concerns with courteous store service.
- Trained new associates on cosmetics floor procedures.
- Provided beauty advice based on customer needs and preferences.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Demonstrated products to customers and answered questions about features and benefits.
- Created an inviting environment by maintaining a neat appearance throughout the store at all times.
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Ensured that promotional materials were displayed accurately throughout the store.
- Attended regular training sessions to stay informed on new products and trends in the industry.
- Recommended additional services or products based on customer needs or requests.
- Maximized sales by cross-selling and upselling higher-profit products.
- Cultivated strong relationships with local salons, spas, schools for mutual benefit.
- Developed relationships with vendors to obtain new products or negotiate better prices and terms for existing products.
- Organized events such as makeovers or demonstrations for marketing purposes.
- Handled cash register transactions accurately and efficiently.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Performed cash register transactions accurately and efficiently.
- Promoted loyalty programs to encourage repeat business from customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Generated leads through referrals from satisfied customers.
- Kept abreast of competitor activities in order to remain competitive within the market.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Greeted customers upon arrival and provided excellent customer service.
- Adhered to all safety regulations while stocking merchandise or operating equipment in the store.
- Processed online orders promptly and efficiently according to company policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
Mary Kay Beauty
2 Years 11 Months- Consulted customers on skincare, cosmetics, and fragrance selections.
- Demonstrated product application using beauty tools and testers.
- Recommended items based on skin type and personal preferences.
- Processed sales transactions at beauty retail counter.
- Restocked merchandise and maintained organized product displays.
- Supported inventory counts and verified shelf availability.
- Resolved customer concerns with courteous store service.
- Trained new associates on cosmetics floor procedures.
- Provided beauty advice based on customer needs and preferences.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Demonstrated products to customers and answered questions about features and benefits.
- Created an inviting environment by maintaining a neat appearance throughout the store at all times.
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
Education
Some College (No Degree) - Jazz Vocals
Skills
Precision mounting
Optical assembly
Attention to detail
Optical machinery
Hardware installation
Component installation
Equipment setup
Blueprint analysis
Preventive maintenance
Power tools
Hand tool proficiency
Assembly line efficiency
Safety compliance
Workplace safety
Blueprint analysis
Problem solving
Time management
Team communication
Hand tool proficiency
Care coordination
Case management
Care planning
Utilization review
Documentation compliance
Patient assessment
Resource referral
Discharge planning
Service authorization
Family liaison
Active listening
Conflict resolution
Critical thinking
Relationship building
Team collaboration
Long-term care coordination
Technology proficiency
Skincare consultation
Cosmetic application
Fragrance matching
Product demonstration
Shade matching
Retail sales
Visual merchandising
Point of sale
Inventory control
Stock replenishment
Customer service
Beauty product knowledge
Product demonstrations
Color matching techniques
Customer needs assessment
Sales expertise
Customer engagement
Upselling strategies
Report creation
Retail experience
Makeup application
Cosmetics and facial care services
Empathy and patience
Social media strategies
Beauty advising
Makeup application techniques
Skin analysis
Promotional activities
Sales coordination
Personalized recommendations
Service consultations
New product tracking
Volleyball training
Practice planning
Game strategy
Player assessment
Video analysis
Team leadership
Athlete development
Injury prevention
Schedule coordination
Event management
Effective communication
Motivational leadership
Decision making
Player development
Verbal and written communication
In-depth player analysis
Recruitment initiatives
Community outreach initiatives
Training exercises
Game strategy planning
Staff development
Skills assessments
Budget management experience
Equipment management
Media relations
Injury Prevention Knowledge
Game scheduling
Individual skill development
Facility maintenance
Motivational leadership style
Game strategy preparation
Strategic planning
Personal care
Medication reminders
Meal preparation
Mobility assistance
Housekeeping routines
Safety procedures
Client records
Transportation coordination
Service referrals
Emotional support
Personal hygiene maintenance
Compassionate caregiving
Housekeeping tasks
Safety awareness
Adaptable problem-solving
Transportation assistance
Healthcare coordination
Nutrition monitoring
Event setup
Mobility support
Housekeeping support
Patient assistance
Professional boundaries
Medication distribution
Written communication
Facilities inspection
Organizational skills
Decision-making
Health and safety compliance
Organize work schedules
Grounds maintenance
Excellent communication
Timeline
Mounter
Warby Parker Optical
10.2026 - CurrentRead More
Canvasser
Outreach Team
10.2026 - 11.2026Read More
Dollar Tree
Customer Service Department
03.2026 - CurrentRead More
Manager on Duty
La Paleta
03.2024 - 06.2025Read More
Care Manager
Sunrise Assistant Living
07.2021 - 01.2023Read More
Care Manager
IHSS Adult Services Program
08.2018 - 06.2023Read More
Volleyball Coach
Hoover Middle School
08.2018 - 10.2020Read More
Caretaker
IHSS Adult Services Program
08.2015 - 07.2018Read More
Ulta Beauty
Beauty Associate
11.2014 - 12.2015Read More
Mary Kay Beauty
Beauty Consultants Group
01.2011 - 12.2013Read More
Paramount High Scool
06.2010Read More
Buena Vista High School
06.2010Read More
Long Beach City College
Some College (No Degree) from Jazz Vocals
Read More