Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Sam Allysa Carlos

Kingsland,GA

Summary

Adept at cake decoration and team leadership, I enhanced customer satisfaction and team performance at Publix. Skilled in creative design and effective communication, I successfully trained employees, ensuring adherence to food safety standards and elevating the customer experience through meticulous attention to detail and exceptional service. Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate, and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines. Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.

Overview

6
6
years of professional experience

Work History

Cake Decorator

Publix
04.2023 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
  • Improved customer experience by providing consultations on cake design options.
  • Collaborated with bakery team to plan and execute large orders for weddings and corporate events.

Cashier Team Lead

Panera Bread
12.2021 - 03.2023
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Monitored customer orders to confirm accuracy in preparation and delivery.

Sushi Maker

Osaka Japanese Steakhous
06.2021 - 12.2021
  • Maintained a clean and organized workstation, ensuring compliance with food safety standards.
  • Mentored junior sushi makers in traditional techniques and presentation skills, fostering team growth and development.
  • Reduced customer wait times by efficiently managing sushi orders during busy periods and ensuring prompt delivery to tables.
  • Maintained well-organized mise en place to keep work consistent.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Eggroll Maker

Foodie J
08.2018 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Education

High School Graduate -

Quezon National High School
Lucena City, Philippines
03.2016

Skills

  • Cake Decoration
  • Food handling safety
  • Precise Hand-Eye Coordination
  • Custom Cake Consultations
  • Icing techniques
  • Themed Cake Creation
  • Wedding Cake Design
  • Airbrushing Techniques
  • Cake Decorating
  • Order Taking
  • Adaptive and creative
  • Active Learning
  • Team Training
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • Multitasking
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Self Motivation
  • Customer Service
  • Team Leadership
  • Positive Attitude
  • Punctual and Reliable
  • Flexible Schedule
  • New Hire Training

Languages

Tagalog
Native or Bilingual

Timeline

Cake Decorator

Publix
04.2023 - Current

Cashier Team Lead

Panera Bread
12.2021 - 03.2023

Sushi Maker

Osaka Japanese Steakhous
06.2021 - 12.2021

Eggroll Maker

Foodie J
08.2018 - 06.2021

High School Graduate -

Quezon National High School
Sam Allysa Carlos