Saman Javanmardi
Concord,CA
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Albertsons
San Francisco, NC
05.2022 - Current
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Monitored network performance and identified areas for improvement.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Installed operating systems, applications, patches, updates. as needed.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Participated in after-hours on-call rotation for critical support needs.
- Used remote login tools to assist clients with technical and product questions.
- Managed the configuration and setup of customer accounts and systems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved hardware issues including replacing parts as necessary.
IT Technician
TARAHAN SANG
TEHRAN, IRAN
02.2016 - 06.2020
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
Education
Bachelor of Science - Architectural Technology
Islamic Azad University
Tehran05-2012
Skills
- Application installations
- Debugging
- Application support
- Technical reporting
- Discharge Planning
- Technical issue analysis
Accomplishments
- Nominee for the best employee for 2 years
Languages
English
Full Professional
Persian
Native/ Bilingual
Kurdish
Native/ Bilingual
Spanish
Limited
Certification
- ICDL CERTIFICATE
- HTML, CSS, and Javascript for Web Developers(Johns Hopkins University · Course)
- Introduction to HTML5 (Johns Hopkins University · Course)
Timeline
IT Specialist
Albertsons
05.2022 - Current
IT Technician
TARAHAN SANG
02.2016 - 06.2020
Bachelor of Science - Architectural Technology
Islamic Azad University