SAMAN WIJESINGHE
Staten Island,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The New Millennium Training Centre, Ltd
331 Seaview Ave, Staten Island, NY
07.2024 - 07.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Administered medications and educated patients and families on correct at-home administration.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Reminded patients to take prescribed medications or nutritional supplements.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Provincial Distribution Head
LOLC Life Assurance Ltd
Western & North Western Province, Sri Lanka
03.2019 - 05.2023
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cluster Manager
AIA Insurance Lanka PLC
AIA Tower, 92, Dharmapala Mawatha Colombo 07 Sri L, Sri Lanka
03.2009 - 06.2018
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Coordinated resources across the cluster to ensure efficient delivery of services.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Reviewed existing systems and procedures regularly to ensure they remain effective and up-to-date.
- Reviewed, troubleshot, and corrected process issues impacting production.
- Implemented maintenance and reliability best practices to improve production output.
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Snr. Executive
Ceylinco Insurance Co Ltd
Ceylinco Life Tower, 106 Havelock Road, Colombo 5, Sri Lanka
03.1996 - 06.2009
- Developed and implemented strategies to increase executive efficiency.
- Analyzed financial data to identify areas of cost savings and revenue growth.
- Managed budgeting processes for various projects across the organization.
- Identified opportunities for improvement in existing business processes.
- Designed training programs for new employees on executive level topics.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Bachelor of Science - Bio Science
University of Sri Jayewardenepura
Sri Lanka12-1994
High School Diploma -
Dammissara Collage - Nattandiya
Sri Lanka08-1989
Skills
- Organization and Time Management
- Team Management
- Friendly, Positive Attitude
- Decision-Making
- Conflict Resolution
Languages
English
Professional
Sinhala
Professional
Certification
New York State approved the Nursing Aid Training Programme.
Successfully passed New York Nursing Home Nursing Aid Written Exam and Clinical Skill Exam.
Timeline
Certified Nursing Assistant
The New Millennium Training Centre, Ltd
07.2024 - 07.2024
Provincial Distribution Head
LOLC Life Assurance Ltd
03.2019 - 05.2023
Cluster Manager
AIA Insurance Lanka PLC
03.2009 - 06.2018
Snr. Executive
Ceylinco Insurance Co Ltd
03.1996 - 06.2009
Bachelor of Science - Bio Science
University of Sri Jayewardenepura
High School Diploma -
Dammissara Collage - Nattandiya
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