Samanatha Pedersen

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Resolved guests complaints while maintaining positive customer environment.
• Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
• Assisted staff in building menu expertise to answer customer questions and make personal recommendations.

Ran the whole Bar and food floor during the day Running daily promotions bringing the customers ive got close with over the years to help expand the atmosphere.

Cleaned all restaurant

Maintain gamblers comp drinks and the two different drawers in which one was for gambling and other for food and Beverage.

Tried creative ways to bring more poeple to come in and try the delicious wings!

• Managed day-to-day business operations.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
• Used cleaners and squeegees to clean windows, glass partitions and mirrors.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Maintained floor cleaning and waxing equipment.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.