Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Samanda Duclair

Manager
Poinciana,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets. Savvy Web Developer eager to integrate rich media and exciting assets to grow usership. Innovates web design through novel site elements and app capabilities. Passionate about presenting users and clients with new, useful and attractive assets for online consumption. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

8
8
years of professional experience

Work History

Manager

WS Quality Transport LLC
POINCIANA, FL
02.2022 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

HHA

Private Care
Orlando, Florida
03.2018 - 11.2021
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented care provided and submitted notes to supervisor.
  • Managed patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.

Restaurant Waitress

Patio De Leon
FORT MYERS, FL
01.2016 - 07.2017
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Scheduling Coordinator

SalusCare
FORT MYERS, FL
12.2015 - 07.2017
  • Completed timely changes and updates to schedules in central scheduling system.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Developed effective scheduling processes to achieve production objectives.
  • Copied and faxed important information for patient and client records.
  • Entered information into system to update status reports.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Provided reminder calls to clients prior to scheduled visits.
  • Gathered employee and staff data to develop monthly work schedules.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.

Education

Associate of Arts - Computational Science

Valencia College
Orlando, FL
05.2023

Certification - Web Development

Tech I.S
California, PA
04.2023

High School Diploma -

Cypress Lake High School
Fort Myers, FL
05.2016

Skills

  • Business Development
  • Project Management
  • Strategic Planning
  • Operations Management
  • Application Debugging
  • Programming
  • Programming Languages
  • Javascript
  • Application Design
  • Software Testing
  • Python
  • Back-End and Database Skills
  • Databases: Oracle, SQL Server, MongoDB
  • Web Technologies: AngularJS, Jquery, Bootstrap
  • Front-End Skills: HTML, CSS
  • Coding
  • Code Reviews
  • Design Principles
  • Microsoft SQL Server

Timeline

Manager

WS Quality Transport LLC
02.2022 - Current

HHA

Private Care
03.2018 - 11.2021

Restaurant Waitress

Patio De Leon
01.2016 - 07.2017

Scheduling Coordinator

SalusCare
12.2015 - 07.2017

Associate of Arts - Computational Science

Valencia College

Certification - Web Development

Tech I.S

High School Diploma -

Cypress Lake High School
Samanda DuclairManager