Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samanda Jones

Montgomery,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Medical Call Center Representative

Alorica
Irvine , CA
01.2022 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Unemployment Claims Specialist

Alorica
Irvine, CA
11.2020 - 01.2022
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Beautician/ Manager

K Beauty
Montgomery , AL
07.2008 - 03.2020
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.

Education

48 Points Accredited For Associates Degree - Computer Science

Troy University
Montgomery, AL

GED -

Fairwest Place
3108 Fairwest Place Montgomery, Al, 36108

Skills

  • Information Updates
  • Customer Service Optimization
  • Privacy Policies
  • Cash Handling
  • Customer Support
  • Customer Experience
  • Account Management
  • Appointment Scheduling
  • Electronic Claims Processing
  • Customer Account Updates
  • Technical Troubleshooting
  • Resolving Issues
  • Call Transfers
  • Provider Relations
  • Answering Questions
  • Issue and Complaint Resolution
  • Outgoing Phone Calls
  • Invoice Preparation and Processing
  • Scripted Calls

Timeline

Medical Call Center Representative

Alorica
01.2022 - Current

Unemployment Claims Specialist

Alorica
11.2020 - 01.2022

Beautician/ Manager

K Beauty
07.2008 - 03.2020

48 Points Accredited For Associates Degree - Computer Science

Troy University

GED -

Fairwest Place

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Samanda Jones