Samanda Lopez
San Marcos,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TXB
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Housekeeper/Front Desk Receptionist
Ramzsy Suite
06.2020 - 12.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Waitress Supervisor
Durangos Restruant
12.2018 - 10.2019
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Master of Arts - M\a
Southern Careers Institute Inc
Austin, TX08.2024
High School Diploma -
Wimberley High School
Wimberley, TX05.2020
Skills
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Report Generation
- Scheduling
- Appointment Scheduling
- Consultative Sales
- Technical Support
- Strategic Sales Knowledge
- Store Maintenance
- Customer Service
- Staff Training
- Research
Affiliations
- I love to be with my family
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TXB
08.2022 - 11.2023
Housekeeper/Front Desk Receptionist
Ramzsy Suite
06.2020 - 12.2021
Waitress Supervisor
Durangos Restruant
12.2018 - 10.2019
Master of Arts - M\a
Southern Careers Institute Inc
High School Diploma -
Wimberley High School
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