Samaneh Hedayati

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Collected co-payments or full payments from customers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Counted, measured, and compounded medications following standard procedures.
• Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment

• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked with over 100 customers daily to fulfill specific orders according to customer needs and inventory availability.
• Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
• Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Picked quality and accurate items for [Number] daily customer orders.

• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Completed credit payments via card processing systems.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Operated POS systems to cash out customer checks and complete order transactions.
• Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
• Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
• Supported needs of- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

• Drove implementation of and software to automate office operations.
• Managed employees with continuous coaching and mentoring.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Analyzed and solved multi-faceted problems that effected executive leadersWorkedusiness initiatives.
• Completed bi-weekly payroll for [Number] employees.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• worked with computer, typed , answered phone calls.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Onboarded new employees with training and new hire documentation.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Organized and updated schedules for executives.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed filing system, entered data and completed other clerical tasks.
• worked with computer.
• organized appointments and booking, Company orders and coordination.

I was sales person for the beauty and skin care part , and sometimes in the Medicine part.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

i worked in the beauty part.

• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.