Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Software
Timeline
Hi, I’m

Samaneh Hedayati

Blackwood
Samaneh Hedayati

Summary

Versatile team member offering over8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Energetic sales person bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Effectively promotes products and increases revenue by connecting with customers and recommending targeted offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Professional designer equipped to deliver creative solutions and drive impactful results. Skilled in graphic design, user experience, and branding with strong focus on team collaboration and adaptability. Known for reliability and ability to thrive in dynamic environments. Offering blend of creativity and technical skills, ready to learn and develop in design environment. Brings understanding of design principles and software like Adobe Creative Suite and Sketch. Ready to use and develop design and software skills in furniture sale/designer role. Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in furniture sales role. Diligent sales person with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

11
years of professional experience
1
Certification

Work History

Crate and Barrel

Designer / Furniture Sale
03.2024 - Current

Job overview

  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints
  • Developed innovative design concepts for improved brand recognition and customer engagement
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content
  • Streamlined design process, resulting in increased efficiency and faster project completion times
  • Analyzed user behavior and feedback to optimize design and user experience
  • Designed eye-catching promotional materials, driving increased event attendance and participation rates
  • Obtained approval of concepts by submitting rough drafts to management or to client
  • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition
  • Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards
  • Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints
  • Analyzed market trends to advise on design directions that align with user expectations
  • Championed integration of accessibility standards into new projects, making products usable for wider audience
  • Spearheaded redesign of company newsletter, increasing subscriber engagement
  • Conducted user research to identify pain points, leading to more intuitive interface
  • Mentored junior designers, fostering culture of continuous learning and professional growth
  • Established user feedback loop for ongoing product improvement, enhancing customer loyalty
  • Boosted brand consistency across all digital platforms with creation of comprehensive style guide
  • Organized and led creative workshops to explore innovative design solutions
  • Managed design library, ensuring resources were up-to-date and easily accessible to team
  • Negotiated with vendors to procure high-quality materials for marketing collaterals, staying within budget constraints
  • Elevated user experience by redesigning navigation flow of company's main product website
  • Streamlined design process by implementing new collaboration tools, reducing project turnaround time
  • Developed engaging multimedia presentations for stakeholders, facilitating clearer communication of design concepts
  • Collaborated with product managers to align design strategies with business goals, significantly increasing market reach
  • Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life
  • Led team of designers in rapid prototyping of new app features, enhancing user engagement
  • Optimized web graphics for faster loading times, improving overall site performance
  • Conducted A/B testing for various design elements, leading to improved conversion rates on key landing pages

Rite-Aid Pharmacy

Pharmacy Technician
04.2023 - Current

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Entered and processed patients' prescriptions into internal system
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Collected co-payments or full payments from customers
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Counted, measured, and compounded medications following standard procedures

Crate and Barrel

Seasonal Sales Associate
10.2023 - 02.2024

Job overview

  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints
  • Developed innovative design concepts for improved brand recognition and customer engagement
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Prepared merchandise for sales floor by pricing or tagging
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions about sizing, accessories, and merchandise care
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Engaged with customers to build rapport and loyalty
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

Monsanto

Personal Sales Assistant
02.2020 - 12.2020

Job overview

  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Worked with over100 customers daily to fulfill specific orders according to customer needs and inventory availability
  • Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
  • Helped customers locate products and checked store system for merchandise at other sites
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up

Italian Restaurants

Restaurant Waitress
10.2018 - 01.2020

Job overview

  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Completed credit payments via card processing systems
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Bussed and reset tables to keep dining room and work areas clean
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Cultivated warm relationships with regular customers
  • Operated POS systems to cash out customer checks and complete order transactions
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup
  • Supported needs of- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
  • Supported needs of- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Mobodid

Secretary Manager
12.2017 - 06.2018

Job overview

  • Drove implementation of and software to automate office operations
  • Managed employees with continuous coaching and mentoring
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Analyzed and solved multi-faceted problems that effected executive leaders Work business initiatives
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Worked with computer, typed , answered phone calls

Raad Fashion House

Manager
06.2017 - 11.2017

Job overview

  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Onboarded new employees with training and new hire documentation
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Managed and motivated employees to be productive and engaged in work

Treata Daroo Danesh

Secretary to the General Manager
10.2016 - 05.2017

Job overview

  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Organized and updated schedules for executives
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Transcribed phone messages and relayed to appropriate personnel
  • Managed filing system, entered data and completed other clerical tasks
  • Worked with computer
  • Organized appointments and booking, Company orders and coordination

Ghanoon Pharmacy

Personal Sales Assistant
09.2014 - 09.2016

Job overview

  • I was sales person for the beauty and skin care part , and sometimes in the Medicine part
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
  • Helped customers locate products and checked store system for merchandise at other sites
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up

Supermarket

Personal Sales Assistant
09.2013 - 06.2014

Job overview

  • I worked in the beauty part
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Education

ROMA TRE University
Roma, RM

Bachelor of Arts from DAMS (Spettacolo, Musica, Danza)
08.2021

Elmi Karbordi University

Bachelor of Arts from Music
09.2011

17 SHAHRIVAR

High School Diploma
07.2006

Skills

  • Trend understanding
  • Organization
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Google Workspace
  • Sales proficiency
  • Product knowledge
  • Customer Relations
  • Team Collaboration
  • Assisting Pharmacists
  • Quality Assurance and Control
  • Labeling Prescriptions
  • Stocking Shelves
  • Advanced Math Skills
  • Cash Register Operation
  • Answering Customer Questions
  • Interior design
  • Design research
  • Presentation design
  • Photography
  • Rough sketching
  • Client satisfaction
  • Design implementation
  • Branding and identity
  • Superb eye for detail
  • Color theory
  • Tech-Savvy
  • Visual communication
  • Creative design layouts
  • Video editing
  • Fashion trends
  • Material selection
  • Accessibility design
  • Project presentations
  • Mobile app design
  • Multi-tasking
  • Design strategy
  • Creative and artistic
  • 3D design
  • Team building
  • Excellent communication

Certification

CPhT - Certified Pharmacy Technician

Languages

Persian Native or Bilingual
English Full Professional
Italian Full Professional
Turkish Professional Working

Hobbies and Interests

I have a passion for photography and editing photos., Fashion and Style, Exploring famous landmarks, historical sites, and cultural attractions in a new destination., Documenting and sharing travel experiences., Graphic Design, Interior Design, 3D Printing, Food Photography, Drawing and Painting, Blogging, Volunteer Work, Reading, Music, Volunteer Travel, I like working with my hands and fixing things., Gardening, Camping, Yoga, Playing Sports

Software

  • I can work with the computer ,internet and typing
  • I can do photography as well and edit pictures
  • Floorplanner for design

Timeline

Designer / Furniture Sale

Crate and Barrel
03.2024 - Current

Seasonal Sales Associate

Crate and Barrel
10.2023 - 02.2024

Pharmacy Technician

Rite-Aid Pharmacy
04.2023 - Current

Personal Sales Assistant

Monsanto
02.2020 - 12.2020

Restaurant Waitress

Italian Restaurants
10.2018 - 01.2020

Secretary Manager

Mobodid
12.2017 - 06.2018

Manager

Raad Fashion House
06.2017 - 11.2017

Secretary to the General Manager

Treata Daroo Danesh
10.2016 - 05.2017

Personal Sales Assistant

Ghanoon Pharmacy
09.2014 - 09.2016

Personal Sales Assistant

Supermarket
09.2013 - 06.2014

Elmi Karbordi University

Bachelor of Arts from Music

17 SHAHRIVAR

High School Diploma

ROMA TRE University

Bachelor of Arts from DAMS (Spettacolo, Musica, Danza)
Samaneh Hedayati