Samanica Phillips
Glen Burnie,MD
Summary
Office professional with solid background in administrative functions and office management. Adept at ensuring smooth operations and providing exceptional support to team members. Highly reliable with focus on teamwork and adaptability, excelling in both collaborative and dynamic environments.
Overview
13
13
years of professional experience
Work History
Customer Service & Loan Assistant
Activus Connect
01.2021 - Current
- Resolved customer loan problems through research and loan agreements for completeness and accuracy
- Completed calls and followed scripts to maintain good call control
- Entered and updated customer data to create and modify account information
- Provided excellent customer service Inbound & Outbound Calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers paying attention to special needs or wants
- Assisted customers with payment arrangements on past due accounts
- Answered questions and concerns for small business grants and loans
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
Patient Access Liaison
Summa Health (Activus Connect)
06.2022 - 10.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Followed document protocols to safeguard confidentiality of patient records
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance
Office Assistant
Silver Spring Peadiatric
09.2014 - 10.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Checking Patients In
Guest Service Representative
Simon Property Group
10.2013 - 06.2014
- Reviewed new employee's transactions and coached and trained for improvement
- Answered an average 20 calls per day by addressing customer inquiries, and solving problems and providing new product information
- Maintained high employee satisfaction and performance with hands-on and collaborative style
- Trained junior team members in customer service strategies and property policies
- Set and managed policies for concierge services and guest relations
- Supported team members by offering constructive feedback and coaching as needed
- Processed guest payments and provided accurate change
- Collaborated closely with other departments to meet guest needs and provide best possible experience
Senior Receptionist
Primary Healthcare
06.2011 - 09.2013
- Resolved guest and staff issues independently by using strong organizational conflict management and decision-making abilities
- Answered telephone calls to provide information, take messages and set up appointments
- Supported the work of office staff by providing skilled clerical assistance
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Trained, Developed & Mentored new employees, and developed strategies to see constant growth
- Restocked supplies and submitted purchase orders to maintain stock levels
- Kept reception area clean and neat to give visitors positive first impression
Education
High School Diploma -
Meade High School
Fort Meade MD06-2012
Skills
- Excel spreadsheets
- Professional and mature
- Scheduling appointments
- Filing and data archiving
- Multi-line phone proficiency
- Billing and coding
- Record preparation
- Complaint resolution
- Customer satisfaction measurement
Timeline
Patient Access Liaison
Summa Health (Activus Connect)
06.2022 - 10.2022
Customer Service & Loan Assistant
Activus Connect
01.2021 - Current
Office Assistant
Silver Spring Peadiatric
09.2014 - 10.2020
Guest Service Representative
Simon Property Group
10.2013 - 06.2014
Senior Receptionist
Primary Healthcare
06.2011 - 09.2013
High School Diploma -
Meade High School
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