Samanta hernandez

Backup Team Lead Packer

Allegion

09.2021 - Current

Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
Streamlined communication between warehouse staff, improving collaboration and creating a more cohesive working environment.
Assisted in the hiring process of new packers, ensuring that candidates possessed the necessary skills for success in the position.
Initiated cost-saving measures through waste reduction initiatives and efficient use of packing supplies.
Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
Assisted human resources professionals with workforce development.
Prepared materials for skills development classes.
Coordinated recruitment of training program participants.
Completed physical inventory counts each month.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
Communicated with management when customer issues escalated and worked to find resolutions.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Responded promptly to equipment malfunctions, minimizing disruptions to production.
Engaged in regular review meetings to discuss production performance and set future goals.
Facilitated training for junior production workers, improving overall team skill levels.
Supported new staff, facilitating quicker adaptation to production environment.