Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Samanta Rodriguez

Compton,Ca

Summary

Hardworking and passionate job seeker with strong communication skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.





Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior Estimator / Auto Inspector

Enriquez Appraisals LLC
06.2022 - Current
  • Deliver exceptional customer service, fostering satisfaction and retention for Independent Adjuster (IA) firms and insurance partners
  • Schedule and coordinate on-site vehicle inspections, maintaining clear communication with owners and auto repair shops to ensure efficient processes
  • Conduct thorough inspections, including photographing and scoping vehicles to provide accurate assessments
  • Prepare estimates aligned with both manufacturer standards and insurance guidelines, improving claim accuracy and processing speed
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Support the team with additional duties as required, contributing to efficient office operations and superior client experiences


Assistant Manager

Metro by T-Mobile
08.2020 - 04.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Arts - English Language And Linguistics

California State University, Dominguez Hills
Carson, CA
06-2025

Certificate of Completion - Auto Estimatics

Enriquez Appraisals' Auto Estimatics Course
Los Angeles
06.2024

Skills

  • Automobile Inspection: Skilled in performing detailed inspections and producing accurate automotive reports following insurance and manufacturer guidelines
  • Customer Service Excellence: Strong ability to build client satisfaction and retention through responsive and clear communication
  • Project Coordination: Experienced in scheduling, coordinating, and managing appointments with vehicle owners and repair facilities to streamline appraisal processes
  • Detail-Oriented Reporting: Proficient in creating comprehensive appraisal reports that meet industry standards, ensuring precise documentation for insurance claims
  • Team Collaboration: Adaptable to both individual and team environments, contributing to a supportive and productive work culture
  • On-Site & Virtual Training Adaptability: Comfortable working in both in-person and virtual settings, demonstrating versatility across training and work environments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

CCC One: Experienced with CCC One software for creating and managing automotive estimates, inputting detailed inspection data, and ensuring efficient claim processing.
Microsoft Office Suite: Proficient in Word for report generation, Excel for tracking estimates and progress, and Outlook for scheduling and communication.
Skills

Timeline

Junior Estimator / Auto Inspector

Enriquez Appraisals LLC
06.2022 - Current

Assistant Manager

Metro by T-Mobile
08.2020 - 04.2022

Bachelor of Arts - English Language And Linguistics

California State University, Dominguez Hills

Certificate of Completion - Auto Estimatics

Enriquez Appraisals' Auto Estimatics Course

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Samanta Rodriguez