Samanter Jarrett
5910 Nw 16 Pl Apt#3,FL
Summary
Proven Manager with a track record of enhancing customer satisfaction and team performance at Florida Stores Investment. Excelled in complex problem-solving and verbal communication, achieving significant improvements in service delivery and staff efficiency. Skilled in multitasking and time management, adept at fostering a results-driven environment.
Overview
12
12
years of professional experience
Work History
Manager
Florida Stores Investment
2019.01 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier/Customer Service
Fuel Energy Source
2014.01 - 2018.12
- Interact with customers on daily basis
- Daily cash transactions such as collecting and paying out cash for purchases made by customers
- Making weekly payroll for staff
- Stocking of shelves
Waitress
Grand Bahia Principe
2013.02 - 2014.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
The Cardiff Hotel and Spa
2013.01 - 2013.12
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Medical Assistant Technician - Medical Assistant
Florida Career College
3383 N State Road 7 Lauderdale Lakes, FL 3331907.2023
Associate of Science - Food And Nutrition
Knox Community College
Mandeville Jamaica West Indies07.2012
School Leaving Certificate -
May Pen High School
18A Bryants Crescent, May Pen Jamaica 07.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Multitasking
- Problem-Solving
- Hiring and Training
- Schedule Management
Timeline
Manager
Florida Stores Investment
2019.01 - Current
Cashier/Customer Service
Fuel Energy Source
2014.01 - 2018.12
Waitress
Grand Bahia Principe
2013.02 - 2014.04
Waitress
The Cardiff Hotel and Spa
2013.01 - 2013.12
Medical Assistant Technician - Medical Assistant
Florida Career College
Associate of Science - Food And Nutrition
Knox Community College
School Leaving Certificate -
May Pen High School
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