Samanth Garikapati
Houston,TX
Summary
Hardworking Overnight Cashier bringing proven skills in customer relations and money handling. Works effectively alone and with minimal support to handle all restocking, cleaning, and checkout needs. Knowledgeable about security protocols and cash protection.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Cashier
Morrisons Daily
01.2023 - 04.2024
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Streamlined checkout process with effective communication skills and attention to detail, reducing wait times for customers.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services during night shifts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Utilized strong problem-solving skills to address any equipment malfunctions or other unforeseen issues efficiently during shifts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Completed and filed daily store close reports for management and transitioned system to new business day.
System Administrator
BSL Carehome
03.2023 - 12.2023
- Developed and documented network policies, procedures and standards.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Installed and configured network printers and other peripheral devices.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Customer Support Engineer
Apption Labs
11.2022 - 02.2023
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support
- Monitored email to promptly collect and respond to complaints
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns
- Independently diagnosed and identified solutions to resolve system issues
- Remained updated on company offerings through regular product research
- Coordinated referrals and escalations to obtain specialized support.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Monitored system performance to identify potential issues.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
Care Assistant
Help At Home Health Care
11.2021 - 11.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled daily and weekly care hours for client caseload.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.
- Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
Network Support Engineer - Team Lead
Enguru Global solutions
05.2017 - 01.2021
- Managing a team of 15 members and assigning the tasks to them based on priorities
- Having one-on-one meetings regularly to review their performance and provide feedback
- Making sure all the tasks are finished before deadlines
- Maintain a positive and friendly environment within the team
- Managed data protection activities by installing latest security software, managing updates and conducting regular virus scans
- Managed new user account set up, permissions and passwords for employees
- Specialized working with e-commerce platforms, ensuring businesses maintained internet access to servers at all times
- Oversaw security of all systems by conducting regular security scans and installing antivirus protection
- Successfully identified, diagnosed and resolved all performance issues within tight time frames
- Successfully kept network operating efficiently and securely
- Independently managed day-to-day admin and monitoring of network use
- Updated and issued hardware and performed network-wide software and security updates
- Held informative and smooth-flowing training sessions with staff regarding new software, hardware and systems
- Provided ongoing, proactive and helpful technical support for people using network
- Replaced faulty hardware components efficiently, accurately and within company time frames
- Identified and evaluated security risks, implementing calculated network design for maximum resilience
- Communicated effectively with customers, providing clear, helpful advice to technical and non-technical users
- Serviced and maintained networks, ensuring optimized performance and function to meet customer needs.
System Engineer
CRESCENTO IT SERVICES
08.2014 - 04.2017
- Delivered dynamic technical system solutions with meticulous attention to client requirements, enhancing company reputation and success
- Used outstanding communication and relationship-building abilities to liaise with project and engineering teams for smooth-running systems delivery
- Performed regular routine procedures, including software updates, ensuring continued efficient operation and availability of information systems
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users
- Trained team members and users in newly implemented and emerging technology to enhance business productivity
- Set up hardware and software in optimal configurations to meet network performance requirements
- Answered and triaged requests for assistance in order to provide top-notch support
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Master of Science - Satellite Data Science
University of Leicester
Leicester, LCE01.2022
Bachelor of Science - Information Technology
Andhra university
01.2013
Skills
- Antivirus protection installation
- Software installation
- Network diagnosis
- Network maintenance
- Account setup
- Network installation
- Hardware installation
- Data protection
- Security management
- IT training
- Technical support
- Intranet maintenance
- Repairing system faults
- Analytical problem-solving
- Data backup and recovery
- Network engineering
- Network solutions
- Systems management
- Network testing
- Software-Defined Networking
- High Level Design
- Network building
- Network architecture
- Low Level Design
- SME network management
- Technical troubleshooting
- Report generation
Certification
MCP certification from Microsoft
Affiliations
- Experience in preparing Day-book and Ledger using Tally and MS-Office.
- Experience in calculating VAT calculation through Tally and MSOffice.
Languages
Hindi
Full Professional
English
Full Professional
Telugu
Native or Bilingual
Tamil
Limited Working
Timeline
System Administrator
BSL Carehome
03.2023 - 12.2023
Night Cashier
Morrisons Daily
01.2023 - 04.2024
Customer Support Engineer
Apption Labs
11.2022 - 02.2023
Care Assistant
Help At Home Health Care
11.2021 - 11.2022
Network Support Engineer - Team Lead
Enguru Global solutions
05.2017 - 01.2021
System Engineer
CRESCENTO IT SERVICES
08.2014 - 04.2017
Master of Science - Satellite Data Science
University of Leicester
Bachelor of Science - Information Technology
Andhra university
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