Samantha Plummer

Highly-motivated patient advocate with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

• Check the daily schedule for accuracy
• Answer and respond to telephone calls
• Maintain petty cash
• Ensure that HIPAA Notice of Privacy Practices Notice is on display and carried out day-to-day
• Patient Management
• Organize patient education materials, etc.
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information
• Manage recall and inactive patient system
• Oversee patient relations & handle patient complaints, under business managers indirect supervision
• Help explain office policy to patient
• Schedule patients for efficient use of doctor and staff time
• Check patient quick-fill list to try to fill in cancellation and no-show appointment
• Make follow-up appointments as needed
• Prepare financial treatment plans and present plan options to patient at end of their appointment
• Records Management
• Gather and accurately record insurance information from patients
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Insurance verification, resubmission of claims
• Submit treatment plans for predetermination of benefits
• Assist in the resolution of problems with third-party payer