Samantha Abbott
Willamina,OR
Summary
Skilled Direct Support Professional and Dental receptionist and Manager, recognized for enhancing quality of life for individuals with disabilities at Alliance Services LLC and boosting team performance at Smile keepers Proving excellent customer service . Expert in behavior redirection and cross-cultural communication, adept at crisis intervention and fostering inclusive environments. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
2018
2018
years of professional experience
Work History
Direct Support Professional
Alliance Services LLc
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
Dental Receptionist
Smile Keepers
01.2017 - 01.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via
- phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
Ged -
Chemeketa Community College
Salem, OR11.2012
Skills
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- Cross-cultural communication
- Vocabulary expansion
- Client safety
- Emergency protocol
Languages
Spanish
Professional Working
Timeline
Dental Receptionist
Smile Keepers
01.2017 - 01.2018
Direct Support Professional
Alliance Services LLc
Ged -
Chemeketa Community College
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