Samantha Abby
New York
Summary
Results-driven Account Manager with extensive experience in customer relations and sales, recognized for consistently exceeding targets and enhancing client satisfaction. Proven expertise in strategic planning that supports business growth and fosters long-term partnerships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Prodege
Los Angeles, CA
04.2024 - Current
- Managed comprehensive consumer research projects from initiation through insights delivery, ensuring alignment with client business objectives.
- Facilitated strong connections with clients to drive strategic partnership growth.
- Managed qualitative and quantitative research projects, including survey design.
- Partnered with cross-functional teams and external partners to devise innovative strategies for analyzing consumer behavior.
- Conveyed analysis results to clients and stakeholders through impactful presentations.
- Enhanced revenue streams by targeting strategic upselling initiatives.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Addressed customer questions and concerns regarding products and services.
- Verified and updated account information to keep details current.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
Account Director
M3 Global Research
04.2021 - Current
- Directed client projects with eye for quality and customer needs by applying business and marketing knowledge
- Over target by 125% in 2023
- Managed accounts to retain existing relationships and grow business by upselling products, leading to a close rate of 25%
- Worked closely with existing clients to understand their needs, resulting in over $520,000 in revenue
- Stayed current with company offerings and industry trends to better engage with client needs
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Account Manager
M3 Global Research
04.2020 - 04.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long lasting client relationships based on accurate price quotes and customer centric terms
- Educated Clients on new products and services increasing customer engagement by over 45%
- Reviewing and mitigated discrepancies to increase sales, reduce costs and streamline processes
- Achieved established KPI for company, team, and individual performance through teamwork and focus on customers
Account Manager
Booking Ninja
09.2019 - 12.2020
- Reviewed customer insights, identifying key growth areas.
- Developed and maintained enduring client relationships by delivering precisely tailored proposals.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Addressed customer questions and concerns regarding products and services.
Producer
Verizon, Sony, Disney, Amazon, YouTube
01.2011 - 08.2019
- Communicated effectively with clients throughout entire production cycle providing updates on progress as well as addressing any concerns or questions they may have had.
- Developed and managed production budgets, forecasting expenditures and controlling costs.
- Generated original ideas and further developed ideas through research.
- Oversaw the selection and management of production locations, securing permits and ensuring compliance.
- Led production teams across various projects, ensuring on-time and within-budget delivery.
- Implemented quality control measures to maintain production standards.
- Conducted meetings to discuss production progress and attain production objectives.
- Negotiated contracts with talent, crew, and vendors, optimizing budget allocation.
Education
Bachelor of Arts - Media Arts
Emerson College
01.2007
Skills
- Client Relationship Development
- Schedule management
- Account growth
- Operations
- Goals and performance
- Strategic planning
Certification
- Certified Product Manager, General Assemby
Timeline
Senior Account Manager
Prodege
04.2024 - Current
Account Director
M3 Global Research
04.2021 - Current
Account Manager
M3 Global Research
04.2020 - 04.2021
Account Manager
Booking Ninja
09.2019 - 12.2020
Producer
Verizon, Sony, Disney, Amazon, YouTube
01.2011 - 08.2019
Bachelor of Arts - Media Arts
Emerson College
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