Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Abila

Round Rock,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Optimization Specialist

Indeed.com
12.2021 - 06.2023
  • Remote/ Work from home Call Center
  • Prioritized
  • Executed the incremental revenue opportunities
  • Inbound/ Outbound client-facing calls
  • Negotiate refunds
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Client facing chats
  • Problem-Solving
  • Collaborate with cross-functional teams
  • Deliver clients with the best experience possible
  • Addressing and resolving issues and concerns
  • Providing special offers
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.

Pre-K Teacher

Little Miracles Child Care
08.2021 - 11.2021
  • Developing lesson plans, supervising academic and emotional development, maintaining open communication with parents by phone or in person
  • Caring for children ages 6weeks to 5years
  • Weekly curriculum
  • Various child care duties.

Sales and Service Specialist

Firestone Complete Auto Care
11.2020 - 05.2021
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions over the phone about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Answered phone promptly and directed incoming calls to correct offices.

Store Manager

Tf Tire & Service
02.2016 - 02.2020
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Install tires, balance, and flat repairs
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Radio Shack
08.2013 - 05.2016
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

Certificate in Medical Assistant -

Arizona College of Allied Health
Phoenix, AZ

Certificate in Phlebotomy - undefined

Estrella Mountain Community College
Avondale, AZ

GED -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
04.2011

Skills

  • Self-Motivated
  • Interpersonal Communication
  • Attention to Detail
  • Data Entry
  • Call Documentation Skills
  • Providing Customer Support
  • Customer Service Optimization
  • Technical Troubleshooting

Certification

August 2021 to Present First Aid Certification

Languages

Spanish
Limited Working

Timeline

Client Optimization Specialist

Indeed.com
12.2021 - 06.2023

Pre-K Teacher

Little Miracles Child Care
08.2021 - 11.2021

Sales and Service Specialist

Firestone Complete Auto Care
11.2020 - 05.2021

Store Manager

Tf Tire & Service
02.2016 - 02.2020

Assistant Manager

Radio Shack
08.2013 - 05.2016

Certificate in Medical Assistant -

Arizona College of Allied Health

Certificate in Phlebotomy - undefined

Estrella Mountain Community College

GED -

Maricopa Community Colleges - Estrella Mountain Community College

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Samantha Abila