Samantha Abinales
South San Francissco,CA
Summary
Dynamic and adaptable, with a proven track record at Tp Tea for enhancing customer satisfaction and loyalty through exceptional service and beverage craftsmanship. Leveraged expertise in espresso machine operation and a friendly, professional demeanor to train new team members, significantly improving team efficiency and performance. Excelled in fast-paced environments, demonstrating strong multitasking and interpersonal skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/fixer
Tp Tea
08.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Organized and detail-oriented with a strong work ethic.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Team Member
Jamba Juice
09.2022 - 07.2023
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Assisted customers in selecting merchandise best suited to needs.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Addressed and resolved customer complaints in polite and professional manner.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
Education
Associate of Science - Nursing
College of San Mateo
San Mateo, CA05-2027
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- Coffee machinery
- Professional Demeanor
- Coffee expertise
- Performance Improvement
- Excellent math skills
- Food Running
- Cooking
- Smoothie making
- Menu knowledge
- Dining room maintenance
- Solid problem solver
- Speedy and efficient
- Hospitality and accommodation
- Calm Demeanor
- Tea expertise
- Opening and closing coordination
- Positive and professional
- Relationship Building
- Multitasking Abilities
- Flexible Schedule
- Multitasking
- Active Listening
- Cleaning and sanitizing
- Reliable and Dependable
- Available Weekends
- Food Serving and Preparation
- Coffee and Tea Preparation
- Decision-Making
- Organizational Skills
- Excellent Communication
- Cash Register Operations
Certification
Food handling certification
Timeline
Barista/fixer
Tp Tea
08.2024 - Current
Team Member
Jamba Juice
09.2022 - 07.2023
Food handling certification
Associate of Science - Nursing
College of San Mateo
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