Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Samantha Abrego
Escrow Coordinator
San Antonio,TX
Summary
Overview
24
years of professional experience
Work History
NACA
Escrow Coordinator
04.2023 - Current
Job overview
- Assisted customers and clients with closing-related questions.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Followed-up on status of releases, policies, and return of recorded documents.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Checked signatures and legal descriptions for accuracy and integrity.
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Responsible for processing and management of rehab escrow transactions
- Direct oversight over all open escrow accounts
- Authorizes payments and disbursements
- Management of rehab escrow balances, project ledgers and closeouts
- General accounting and book keeping in facilitating agreements and disbursements
- Biweekly review of open accounts
- Project reports are obtained for project update until project completion
NACA
Hand Escrow Coordinator
06.2022 - 04.2023
Job overview
- Assisted customers and clients with closing-related questions.
- Supported post close rehab escrow requirements.
- Intake & processing of new accounts
- Support qualified member and is first point of contract to members from departments.
- Support qualified member and is first point of contract to members from departments.
- Helped members determine how repairs will be addressed and set realistic timeline.
- Educate and support client members, vendors and other affiliates to their roles and responsibilities
- Ensure swift and accurate data and document processing
- Verified legal documents for correct acknowledgments and legal and lien information
TaskUs
SME [Subject Matter Expert
09.2020 - 06.2022
Job overview
- Review and analyze data ensuring it follows social media business intelligence modules
- Review content for cultural, political and social situations regarding market and region
- Enforce company's Terms of Use by carefully monitoring reports of abuse on site and make well-balanced decisions to be effective advocate for community.
- Coach and mentor Teammates and communicate processes and team policy changes.
- Identify inefficiencies in workflow and suggest solutions along with recognizing trends and patterns of content.
- Adapt quickly to weekly policy changes from our client and adjusting roles in response to shifting strategic company priorities.
- Pull data for teammates regarding jobs and job counts for management to make sure we are meeting job count goals.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
Teammate
09.2018 - 09.2020
Job overview
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts
- Monitored and tracked use
- Monitored and tracked user progress to identify improvement opportunities.
- Enforced company's Terms of Use by carefully monitoring report of abuse on web site and make well-balanced decisions to be an effective advocate for the community.
Peyton Resource Group, USAA
Clerk
03.2017 - 08.2018
Job overview
- Processed personal and vehicle loan payoffs
- Processed an average of 200 loans per day
- Prepped priority mail for payoffs for completion
- Processed letters to members when payoff was incomplete and documented in members file.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organized customer documents for easy retrieval of information.
Green Metals Inc
Administrative Assistant
07.2012 - 01.2017
Job overview
- Performed various clerical and data entry functions including but not limited to Accounts Payable/Material Receiving and Accounts Receivable/Material Shipping
- On a daily basis handled approximately 20 outside vendor invoices and 100-120 internal invoices (material tracking)
- Coordinated and performed a range of administrative activities for the office and warehouse in support of the company business, operational, financial and environmental objectives
- Performed general ledge functions, schedule and coordinated meetings, events, appointments and conferences for office personnel and supervisors
- I assisted management and staff in problems solving, project planning and development
- Performed purchase order processing including entry, receipt and maintenance of records for designated sections
- Maintained office supply inventory, uniforms and safety supplies
- Coordinated shipping/receiving activities via telephone and provided dispatch service (internal and external)
- Updated daily position report and supported sales staff with compilation and delivery of customer reports
- Proved weekly invoices, purchase requisitions/orders and inventory information to Corporate Accounting
- Provided input on monthly operations report and flux report as requested
- I also reconciled reports/data at the end of each month during monthly closing cycles.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
Texas Access Alliance-Maximus
Image Assembly Specialist
02.2007 - 06.2007
Job overview
- Applied appropriate work instructions and other instructions to execute critical and routine tasks
- Accurately data entered all appropriate information in multiple eligibility and tracking systems
- Met and exceeded individual performance goals and standards defined by management.
- Reassembled and adjusted components to meet required specifications.
- Documented all in-process and out-of-process assembly activities.
Biodynamic Research Corporation
Lead Login Clerk
07.1999 - 09.2006
Job overview
- Prepared folders and maintained records of newly acquired cases, provided efficient customer service to internal clients and assisted in all areas of administrative work including data entry and file organization
- Excelled with deadline-intense environment as well as ensuring accurate on-time completion of all projects
- Wrote training manual to train new employees on company procedures.
Education
Google Professional Certificate
Completed Course – Ask Questions Make Data-Drive Decisions
University Overview
an online non-credit course authorized by Google and offered through Coursera
Google-Professional Certificate
Foundations: Data, Data, Everywhere
University Overview
an online non-credit course authorized by Google and offered through Coursera
Associates of Arts
University Overview
Dean's List &, Currently working
Northwest Vista CollegeSan Antonio, TX
Associate of Arts from General
University Overview
Skills
- Microsoft Office Proficiency
- Meticulous attention to detail
- Complex Problem-Solving
- Cold Calling
- Closing Process Coordination
- Escrow Management
- Accounts Payable and Accounts Receivable
- Outbound Calls
- Funds Disbursement
- Closing Document Preparation
- Purchase Orders
- Analytical and Critical Thinking
- Time Management
- Workflow Processes
- Performance Assessment and Improvement
- Customer Inquiries
Timeline
Escrow Coordinator
NACA
04.2023 - Current
Hand Escrow Coordinator
NACA
06.2022 - 04.2023
SME [Subject Matter Expert
TaskUs
09.2020 - 06.2022
Teammate
09.2018 - 09.2020
Clerk
Peyton Resource Group, USAA
03.2017 - 08.2018
Administrative Assistant
Green Metals Inc
07.2012 - 01.2017
Image Assembly Specialist
Texas Access Alliance-Maximus
02.2007 - 06.2007
Lead Login Clerk
Biodynamic Research Corporation
07.1999 - 09.2006
Google Professional Certificate
Completed Course – Ask Questions Make Data-Drive Decisions
Google-Professional Certificate
Foundations: Data, Data, Everywhere
Associates of Arts
Northwest Vista College
Associate of Arts from General
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