Samantha Acevedo
San Antonio,TX
Summary
Customer-focused and dependable professional seeking a Call Center Representative position with CPS Energy. Eager to leverage strong active listening, communication skills gained from high-volume customer service roles to provide efficient, courteous, and accurate support to CPS Energy customer and community members.
Overview
4
4
years of professional experience
Work History
Meat and Produce Associate
Walmart
San Antonio, Texas
01.2024 - Current
- Delivered direct customer assistance by answering questions, resolving concerns, and guiding shoppers in a fast-paced retail environment.
- Processed department documentation, transactions, and daily inventory logs with high accuracy.
- Trained and mentored new team members on company procedures, safety protocols, and service standards.
- Handled customer request and complaints calmly and efficiently to maintain satisfaction and loyalty.
Cast and Crew Member
Santikos Entertainment
San Antonio, Texas
06.2022 - 01.2024
- Welcomed guests with a positive attitude, addressing inquiries and resolving issues to ensure an exceptional customer experience.
- Operated POS softwares to process payments, handle cash, issue receipts, and manage transaction records accurately.
- Managed high guest volume during peak hours while upholding safety and facility compliance policies.
- Worked closely with team members and management to handle emergent customer issues and maintain high service standards.
Education
High School Diploma -
Southwest High School
San Antonio, TX06-2022
Skills
- Customer Relations
- Conflict resolution
- Operations & Work Ethics
- Administrative
- Customer engagement
- Product knowledge expertise
Timeline
Meat and Produce Associate
Walmart
01.2024 - Current
Cast and Crew Member
Santikos Entertainment
06.2022 - 01.2024
High School Diploma -
Southwest High School