Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Acharya

Samantha Acharya

Monroe,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Pet Pro

PetSuites
03.2022 - 01.2023
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
  • Collaborated with fellow team members to create engaging in-store events promoting pet adoption, wellness, and training services.
  • Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
  • Provided exceptional customer service by addressing questions and concerns promptly and professionally.

Hotel Receptionist/Housekeeper

Red Roof Inn Hotel
11.2021 - 03.2022
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Enforced policies and procedures to increase efficiency.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Booking Manager

Swamp Legends, LLC. (As Seen On Swamp People)
03.2015 - 09.2016
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Streamlined booking procedures for improved client experience and increased repeat business.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
  • Managed high-profile clients with professionalism, resulting in strong company-client relationships.
  • Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
  • Negotiated contracts and terms with agents and talent by attending meetings and creating deals.

Education

No Degree - Journalism/General Studies

University of Louisiana At Monroe
Monroe, LA

High School Diploma -

Linville High School
Linville, LA
05.2003

Skills

  • Honest and Dependable
  • Problem-Solving
  • Critical Thinking
  • Teamwork and Collaboration
  • Sales and Marketing
  • Cultural Awareness
  • Time Management
  • Computer Skills
  • Multitasking Abilities

Timeline

Pet Pro

PetSuites
03.2022 - 01.2023

Hotel Receptionist/Housekeeper

Red Roof Inn Hotel
11.2021 - 03.2022

Booking Manager

Swamp Legends, LLC. (As Seen On Swamp People)
03.2015 - 09.2016

No Degree - Journalism/General Studies

University of Louisiana At Monroe

High School Diploma -

Linville High School
Samantha Acharya