Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Pet Pro
PetSuites
03.2022 - 01.2023
Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Developed and implemented enrichment plans to keep animals healthy and stimulated.
Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
Collaborated with fellow team members to create engaging in-store events promoting pet adoption, wellness, and training services.
Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
Provided exceptional customer service by addressing questions and concerns promptly and professionally.
Hotel Receptionist/Housekeeper
Red Roof Inn Hotel
11.2021 - 03.2022
Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Enforced policies and procedures to increase efficiency.
Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
Trained new staff members in customer service techniques and hotel operations.
Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Booking Manager
Swamp Legends, LLC. (As Seen On Swamp People)
03.2015 - 09.2016
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Generated reports and tracked data to monitor operational priorities and scheduling.
Streamlined booking procedures for improved client experience and increased repeat business.
Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
Managed high-profile clients with professionalism, resulting in strong company-client relationships.
Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
Negotiated contracts and terms with agents and talent by attending meetings and creating deals.