Samantha Acker
Houston,TX
Summary
Proven server and leasing receptionist with a strong background in elevating guest relations and driving upselling initiatives.
Overview
7
7
years of professional experience
Work History
Server
Morrow's New Orleans
Houston, TX
08.2021 - 12.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Trained new employees on restaurant procedures and plating techniques.
Server
Neyow's Creole Cafe
New Orleans , LA
02.2018 - 07.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
Leasing Receptionist
Hughes Management
Picayune, MS
07.2017 - 02.2018
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for the management team.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Distributed and followed up on tenant renewal notices.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Distributed and followed up on tenant renewal notices.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
High School Diploma -
Slidell High School
Slidell, LA05-2006
Skills
- Exceptional customer service
- Cleanliness standards
- Positive guest interactions
- Server training
- Guest relations management
- Relationship management
- Professional appearance
- Quality control
- Order Accuracy
- Effective customer upselling
Timeline
Server
Morrow's New Orleans
08.2021 - 12.2024
Server
Neyow's Creole Cafe
02.2018 - 07.2020
Leasing Receptionist
Hughes Management
07.2017 - 02.2018
High School Diploma -
Slidell High School