Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Acker

Houston,TX

Summary

Proven server and leasing receptionist with a strong background in elevating guest relations and driving upselling initiatives.

Overview

7
7
years of professional experience

Work History

Server

Morrow's New Orleans
Houston, TX
08.2021 - 12.2024
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in training new servers.
  • Set up tables in between patrons to reduce wait times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Trained new employees on restaurant procedures and plating techniques.

Server

Neyow's Creole Cafe
New Orleans , LA
02.2018 - 07.2020
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delivered food orders promptly and courteously.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Set up tables in between patrons to reduce wait times.

Leasing Receptionist

Hughes Management
Picayune, MS
07.2017 - 02.2018
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments and meetings for the management team.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Distributed and followed up on tenant renewal notices.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Distributed and followed up on tenant renewal notices.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Education

High School Diploma -

Slidell High School
Slidell, LA
05-2006

Skills

  • Exceptional customer service
  • Cleanliness standards
  • Positive guest interactions
  • Server training
  • Guest relations management
  • Relationship management
  • Professional appearance
  • Quality control
  • Order Accuracy
  • Effective customer upselling

Timeline

Server

Morrow's New Orleans
08.2021 - 12.2024

Server

Neyow's Creole Cafe
02.2018 - 07.2020

Leasing Receptionist

Hughes Management
07.2017 - 02.2018

High School Diploma -

Slidell High School

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Samantha Acker