Samantha Adames
Buda,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Commercial Insurance Underwriting
Texas Windstorm Insurance Association
Austin, TX
04.2013 - 02.2024
- Analyzed data to identify trends and predict future insurance needs.
- Improved customer relations by providing timely responses to inquiries and addressing concerns promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
Insurance Sales Representative
Bill Talbot, Allstate Insurance Agency
Austin, TX
01.2011 - 02.2013
- Generated sales by recommending policies and add-ons.
- Leveraged referrals from satisfied clients, capitalizing on word-of-mouth marketing to grow the book of business substantially over time.
- Evaluated competitors' products and services to gain competitive advantage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
Education
No Degree -
Victoria College
Victoria, TXHigh School Diploma -
Victoria High School
Victoria, TX05.1997
Skills
- Data Interpretation
- Coverage Determination
- Underwriting guidelines
- Policy analysis
- Risk Assessment
- Application Review
- Data Collection
- Adaptability
- Decision-Making
- Multitasking
- Time Management
- Agent support
- Reliability
Timeline
Commercial Insurance Underwriting
Texas Windstorm Insurance Association
04.2013 - 02.2024
Insurance Sales Representative
Bill Talbot, Allstate Insurance Agency
01.2011 - 02.2013
No Degree -
Victoria College
High School Diploma -
Victoria High School