Samantha Adames
Buda,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Commercial Insurance Underwriting
Texas Windstorm Insurance Association
04.2013 - 02.2024
- Analyzed data to identify trends and predict future insurance needs.
- Improved customer relations by providing timely responses to inquiries and addressing concerns promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
Insurance Sales Representative
Bill Talbot, Allstate Insurance Agency
01.2011 - 02.2013
- Generated sales by recommending policies and add-ons.
- Leveraged referrals from satisfied clients, capitalizing on word-of-mouth marketing to grow the book of business substantially over time.
- Evaluated competitors' products and services to gain competitive advantage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
Education
No Degree -
Victoria College
Victoria, TXHigh School Diploma -
Victoria High School
Victoria, TX05.1997
Skills
- Data Interpretation
- Coverage Determination
- Underwriting guidelines
- Policy analysis
- Risk Assessment
- Application Review
- Data Collection
- Adaptability
- Decision-Making
- Multitasking
- Time Management
- Agent support
- Reliability
Timeline
Commercial Insurance Underwriting
Texas Windstorm Insurance Association
04.2013 - 02.2024
Insurance Sales Representative
Bill Talbot, Allstate Insurance Agency
01.2011 - 02.2013
No Degree -
Victoria College
High School Diploma -
Victoria High School
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