Samantha Adams
Customer Service Specialist
Roseville,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Walmart
Roseville, CA
10.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Loaded and unloaded merchandise using ladder and pallet jack.-
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Cashier
Walmart
Roseville, CA
04.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns. sometimes backup manger duties when needed
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[1000] or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned back up csm and service desk positions and provided backup at key times.
- Set up new sales displays each
Customer Service Hosts
Mcdonalds
Rocklin, United States
08.2018 - 04.2020
- Ran drive thru and gave out orders
- Prepared orders for customers
- Took orders at cash register
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Cleaned and restocked supplies
- Prepared drink orders
- Cleaned tables and windows, floors ,machinery and bathrooms
Customer Service Host Kitchen
Golfland Sunsplash
Roseville, CA
05.2018 - 08.2019
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - History
Sierra College
Rocklin, CANo Degree - History
Folsom Lake College
Folsom, CAHigh School Diploma -
Woodcreek High School
Roseville, CA05.2020
Skills
- POS System Operations
- Maintaining Clean Work Areas
- Time Management
- Inventory Control Procedures
- Stockroom Rotation
- Retail Loss Prevention
- Cash Handling
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Event Promotion
- Customer Service
- Department Resets
- Retail Knowledge
Timeline
Sales Associate
Walmart
10.2020 - Current
Cashier
Walmart
04.2020 - 10.2020
Customer Service Hosts
Mcdonalds
08.2018 - 04.2020
Customer Service Host Kitchen
Golfland Sunsplash
05.2018 - 08.2019
No Degree - History
Sierra College
No Degree - History
Folsom Lake College
High School Diploma -
Woodcreek High School
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Bree RussellBree Russell
Server at Auburn Alehouse And RestaurantServer at Auburn Alehouse And Restaurant