Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Adams

Vidalia,GA

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Adaptable and enterprising shift supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Motivated Shift Supervisor experienced in management environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply over 7 years of experience to improve operations.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
Vidalia, GA
03.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Cashier Team Lead

Clyde’s Market
Lyons, GA
01.2016 - 02.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Generated routine reports and professional correspondence.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising and customer service.
  • Displayed new stock and rotated existing products.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Analyzed purchases for signs of fraud.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

Education

Associate of Science - Medical Laboratory Technology

Southeastern Technical College
Vidalia, GA
05.2022

Certificate - Life Insurance Agent

ExamFX
ONLINE
04.2022

Associate of Science - Phlebotomy

Allied Medical Center
Vidalia, GA
07.2018

Skills

  • IBM Notes
  • Corrective Actions
  • Microsoft Office
  • Money Transfers
  • Microsoft Access
  • Email Software
  • Retail Inventory Management
  • Administrative Duties
  • File documents
  • Answer phone calls
  • customer service
  • office duties
  • team member
  • hands on
  • willing to learn new tasks
  • organized

Timeline

Shift Supervisor

CVS Pharmacy
03.2020 - Current

Cashier Team Lead

Clyde’s Market
01.2016 - 02.2020

Associate of Science - Medical Laboratory Technology

Southeastern Technical College

Certificate - Life Insurance Agent

ExamFX

Associate of Science - Phlebotomy

Allied Medical Center

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Samantha Adams