Samantha Adkins
Administrative Assistant
Eutawville,SC
Summary
Friendly Receptionist with background in various office settings with exemplary customer service skills. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Charleston Oral And Facial Surgery
Summerville, SC
12.2019 - 01.2021
- Determined appropriateness of payers to protect organization and minimize risk.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated verification and authorization status updates with scheduling department to facilitate decision-making for patient admissions and insurance coverage.
Administrative Assistant
Carolina Cushions
Summerville, SC
12.2015 - 11.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Coordinated pick-up and delivery of express mail services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Verified client information by analyzing existing evidence on file.
- Collected premiums and issued accurate receipts.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Medical Office Administrative Assistant
Family Diagnostics
Holly Hill, SC
01.2011 - 12.2015
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verifications, preauthorizations , and managed patient charts.
Education
High School Diploma -
Holly Hill Roberts High School
Holly Hill, SC 07.1989 - 07.1989
Skills
Data integrity
Clerical Support
Self-Motivated
Critical Thinking
Teamwork and Collaboration
Dependable and Responsible
Flexible and Adaptable
Customer Service
Problem-Solving
Excellent Communication
Timeline
Insurance Verification Specialist
Charleston Oral And Facial Surgery
12.2019 - 01.2021
Administrative Assistant
Carolina Cushions
12.2015 - 11.2019
Medical Office Administrative Assistant
Family Diagnostics
01.2011 - 12.2015
High School Diploma -
Holly Hill Roberts High School
07.1989 - 07.1989