SAMANTHA AGUILAR
Longmont,Co.
Summary
Excellent customer service skills and computer proficiency, including Microsoft Office Suite. Highly motivated, determined, and target-driven, with innovative problem-solving and detail-oriented abilities. As a hardworking employee, I am enthusiastic about pursuing opportunities to learn new skills and contribute to group success. Offer strong administrative, relationship-building, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Consultant
McDonald Mazda
2022.12 - Current
- Close sales employing excellent customer service and salesmanship
- Maintain positive business and customer relationships to prolong customer lifetime value.
- Prioritize and/or escalate client questions and concerns to increase client satisfaction.
- Track personal appointments, status reports, and sales.
- Continuously improve through feedback.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions promptly.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Homemaker
Unemployed
2021.10 - 2022.12
Production Planner Assistant/ Customer Service
Wagner Spray Tech.
2019.06 - 2021.09
- Plans day-to-day scheduling of deliveries to meet customer needs and dates.
- Perform data entry using spreadsheets and database systems (SAP)
- Regularly review and update data records to ensure accuracy; remove unnecessary data and archive records.
- Review discrepancies in data, advise the supervisor of related issues, and perform data verification routines per company procedures.
- Provide outstanding customer service to internal and external customers through all aspects of order management, including order entry, web fulfillment, pricing validation, order confirmation, and logistics execution.
- Assist with answering phones to our mainline and route calls as needed.
- Ensured regulatory compliance by staying current on industry standards and incorporating relevant updates into production plans.
- Ensured timely fulfillment of orders and accurate invoicing by working closely with supply chain teams.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
6’s Executor Lead/Assistant Lead
MKS Inst.
2016.11 - 2018.08
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines consistently.
- Keep a record of analyzed relevant data.
- Kept records of inventory and placed orders to replenish stock.
- Inspected finished products to ensure a level of quality is maintained.
- Mentored and guided employees to foster proper completion of assigned duties.
- Utilized data analysis tools to monitor project performance, identifying areas for improvement and implementing necessary changes.
- Trained new staff members, resulting in faster onboarding and increased overall efficiency.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed strong working relationships with cross-functional teams, fostering collaboration and seamless project execution.
- Enhanced team productivity by streamlining processes and implementing efficient task management systems.
Tax Associate II
H & R Block
2013.11 - 2016.04
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained compliance by adhering to current tax laws and regulations.
- Researched complex tax issues utilizing online resources and professional tax software.
- Utilized tax software to prepare returns and meet deadlines.
Education
Associate of Business Administration - Business Management
Post University
Waterbury, CT06.2024
Skills
- Professional attitude, behavior, and work routines. Ability to multitask, Efficient communication and computer skills. Dependable, Flexible, adaptable, and able to work in a fast-paced environment. Excellent time management, and great Customer relationship management. Bi-lingual (Fluent in Spanish and English).
Timeline
Sales Consultant
McDonald Mazda
2022.12 - Current
Homemaker
Unemployed
2021.10 - 2022.12
Production Planner Assistant/ Customer Service
Wagner Spray Tech.
2019.06 - 2021.09
6’s Executor Lead/Assistant Lead
MKS Inst.
2016.11 - 2018.08
Tax Associate II
H & R Block
2013.11 - 2016.04
Associate of Business Administration - Business Management
Post University
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