Summary
Overview
Work History
Education
Skills
Assessments
Affiliations
References
Timeline
Generic

Samantha Ahmed

Indianapolis,IN

Summary

Skilled paralegal with background in supporting legal teams in fast-paced environments. Experience includes managing case preparation, conducting legal research, and drafting documents which contributed to the successful outcomes of numerous cases. Strong organizational skills, ability to communicate complex information clearly, and adept at multitasking under tight deadlines. Made significant impact by improving document management processes, resulting in increased efficiency and accessibility for team members.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Uber
Indianapolis, Indiana
01.2024 - Current
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Balanced multiple priorities during peak hours to maximize earnings and efficiency.
  • Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
  • Resolved customer issues promptly and professionally, ensuring a positive experience.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.

Senior Investigator

Marion County Public Defender Agency
Indianapolis, USA
06.2022 - 12.2023
  • Assigns and plans attorney case assignments.
  • Drafts and prepares legal documents.
  • E-files documents pursuant to local rules.
  • Download discovery.
  • Organizing case files.
  • Maintaining contact with clients.
  • Assists with investigations as necessary.
  • DoxPop and MyCase/Odyssey Proficient.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Developed training programs for new investigators on basic investigative techniques.
  • Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.

Barista

Tinker Coffee Co
Indianapolis, USA
11.2021 - 06.2022
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Ground beans for espresso shots according to individual customer specifications.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Sliced fruits, vegetables and meats for use in food service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Starbucks Barista

Starbucks
Indianapolis, USA
02.2019 - 10.2021
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Operated cash registers to process customer payments.

Investigator

Byrons No Limit Bail Bonds
Indianapolis, USA
05.2015 - 03.2018
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Followed up on leads obtained through interviews or other sources.
  • Utilized various databases and public records to research and compile information relevant to investigations.
  • Maintained strict confidentiality and discretion in handling sensitive information and investigations.
  • Explored alternative investigative methods when traditional ones proved ineffective.
  • Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
  • Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
  • Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
  • Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
  • Managed surveillance of individuals, specific properties and events.

Education

High school diploma -

Excel Center

Skills

  • Digital forensics
  • Advanced investigative techniques
  • Investigative tools
  • Collaborative teamwork
  • Intelligence gathering
  • Background checks
  • File Preparation
  • File management
  • Investigation skills
  • Excel spreadsheets

Assessments

  • Attention to detail, Proficient, 09/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Project timeline management, Proficient, 09/01/23, Prioritizing and allocating time to effectively achieve project deliverables
  • Legal skills, Proficient, 09/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Affiliations

  • Community Advocacy: https://www.wrtv.com/news/working-for-you/neighbors-concerned-about-water-leak-on-indianapolis-southwest-side
  • Civic Engagement: https://www.youtube.com/watch?v=5aayptyo5ko&t=573s

References

References available upon request.

Timeline

Rideshare Driver

Uber
01.2024 - Current

Senior Investigator

Marion County Public Defender Agency
06.2022 - 12.2023

Barista

Tinker Coffee Co
11.2021 - 06.2022

Starbucks Barista

Starbucks
02.2019 - 10.2021

Investigator

Byrons No Limit Bail Bonds
05.2015 - 03.2018

High school diploma -

Excel Center

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Samantha Ahmed