Samantha A. Kowal
Wood-Ridge
Summary
Dynamic professional with extensive experience as an Executive Assistant at The Artify Group, excelling in customer service and conflict resolution. Proven ability to manage high-volume communications and provide executive support, ensuring seamless operations and client satisfaction. Proficient in Microsoft Office and adept at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant to CEO / Sales & Customer Service Representative
The Artify Group / Styles Design Interiors
East Rutherford
03.2025 - Current
- Serve as the first point of contact for clients and vendors, handling inquiries, resolving issues, and managing ongoing communication with care and professionalism.
- Provide comprehensive administrative support to the executive team, including calendar management, travel planning, and document preparation.
- Coordinate customer requests and ensure timely follow-up on leads, feedback, and service satisfaction.
- Maintain client databases, update records, and track project progress to ensure seamless service.
- Prepare and edit reports, emails, and presentations, ensuring clear communication and timely delivery.
- Maintain confidentiality of sensitive information and prioritize urgent matters for executive attention.
Secretary / Receptionist
Evco Mechanical Corporation
West Orange
06.2017 - 03.2020
- Managed high call volume, directed inquiries, and delivered friendly, efficient service to customers, clients, and vendors.
- Greeted all visitors and coordinated scheduling for multiple executives.
- Provided administrative support including filing, copying, preparing documents, and tracking appointment metrics.
- Collaborated across departments to ensure smooth operations and consistent customer experience.
- Maintained confidentiality and professionalism in handling sensitive communications.
Front Desk / Guest Services
Hilton Hotels
Fort Lee
01.2015 - 01.2017
- Delivered outstanding service to hotel guests, resolving issues quickly and creating positive, welcoming experiences.
- Managed check-in/check-out, reservations, special requests, and guest concerns in a fast-paced environment.
- Assisted management in coordinating room availability and supporting hotel operations.
Education
High School Diploma -
Palisades Park Jr./Sr. High School
Palisades Park, NJ06.2014
Skills
- Customer service and conflict resolution
- High-volume call management
- Microsoft Office proficiency
- CRM and data entry
- Executive support and scheduling
- Confidential information handling
- Sales and client relations
- Verbal and written communication
- Multitasking and time management
References
Available upon request
Timeline
Executive Assistant to CEO / Sales & Customer Service Representative
The Artify Group / Styles Design Interiors
03.2025 - Current
Secretary / Receptionist
Evco Mechanical Corporation
06.2017 - 03.2020
Front Desk / Guest Services
Hilton Hotels
01.2015 - 01.2017
High School Diploma -
Palisades Park Jr./Sr. High School
Similar Profiles
Melissa PeslakMelissa Peslak
Manager and BD, Interiors and Procurement at Bessolo Design Group/Bessolo InteriorsManager and BD, Interiors and Procurement at Bessolo Design Group/Bessolo Interiors
Angel BetancesAngel Betances
Graphic Design Coordinator at The Artify GroupGraphic Design Coordinator at The Artify Group
Juan EscobarJuan Escobar
Industrial Designer at Design Styles HomeIndustrial Designer at Design Styles Home
Ashley DeCesareAshley DeCesare
Certified Medical Assistant at Orthopedic Specialists of NJ- HMHCertified Medical Assistant at Orthopedic Specialists of NJ- HMH
Boris GuzmanBoris Guzman
Fundraising AmeriCorps VISTA at Qualitas of Life FoundationFundraising AmeriCorps VISTA at Qualitas of Life Foundation