Samantha Alanis

Performed duties such as:

• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
• Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
• Identified and contacted customers with overdue accounts to address payment status.
• Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
• Created notices relating to suspended licenses to start a payment plan with the courts
• Defaulted payment plans with courts for suspended licenses if needed.
• Prepared garnishments and suits after attempts to collect were not successful and address and employment have been verified.
• Learned to obtain negotiation skills and the ability to dispute resolutions.
• Followed Laws and Regulations Related to Debt Collection Practices.
• Collected on delinquent accounts to reduce overdue balances.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed scheduling, working with call in's, time off, etc.
• Managed inventory and ordering products from vendors and local distributors.
• Provided excellelent customer service to all our customers (local and travelors).
• Lifted 25-50 pounds at a time of apples.
• Packed 25 pound apple boxes multiple times a day.
• Communicated with the owner and deligated info and tasks to the staff.
• Performed opening duties (counting tills, lights, music, etc.)
• Performed closing duties (counting tills, lights, music, cleaning bathrooms, etc.)

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, employee knowledge and customer demands.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Conducted monthly inventories of raw materials and components on work floor.
• Trained chef specializing in the making of a range of chilled products from scratch including ice cream, and ice cream cakes.
• Maintained a clean presentable shop before, during, and after hours.
• Excelled in customer service with great delight in providing them with service and problem solving.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Dusted picture frames and wall hangings with cloth.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Verified cleanliness and organization of storage areas and carts.
• Adhered to professional house cleaning checklist.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in motel environment by vacuuming, cleaning windows and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.
• Checked identification for minimum age for sale of alcoholic beverages.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases and locate items.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases and locate items.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Completed inventory counts and ordered merchandise.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Lifted up to 55 pounds at once daily.
• Greeted over 50-100 customers per day.
• Maintained cash drawer of $500 or more per shift.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Set up glassware, liquor and other necessary supplies for special events.
• Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Decreased waste, following strict recipes and drink measurement protocol.
• Kept bathrooms clean and presentable.
• Kept up with garbage to avoid biuldup during busy hours.
• Sweep, mop, clean counters, stools, and wash dishes after every shift to maintain a clean environment.