Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA ALARCON

Dallas,Texas

Summary

Retail manager focused on business and brand development with clear sales strategies and team leadership. Attentive to building client trust in relationships while delivering extraordinary experiences in the sales process. Successful driver of business due to creative and innovative sales skills as well as strong leadership demonstrated in team sales performances and results. Expertise in coaching, mentoring and leading diverse sales team by articulating business plans and strategies with the team. Possess 9 years of performance excellence in employee development and training, business reports and creating customer-focused atmospheres.

Overview

9
9
years of professional experience

Work History

Assistant Store Leader

Kate Spade New
02.2015 - Current
  • Collaborate with Corporate on clientele development
  • District trainer for client development, retention, and growth
  • Driving largest client acquisition in district with 876 clients in store book
  • Organized private shopping parties, and Corporate mandated early access events
  • Saw incremental growth of $228,000 driving 6% of store sales
  • Initiated new team sales training materials and skills development
  • Team leader of 18 sales associates and 3 supervisors
  • Seeing impact on NPS score of 94% satisfaction YTD up 6% to LY
  • Create interior displays to promote products in alignment with corporate sales objectives
  • Educate staff about coordinating clothing racks and related displays to boost effectiveness of promotions
  • Lead visual appraisals with regional and district manager
  • Implement up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Conduct touch bases for supervisors and sales team to help improve skills and enable team members to become peak performers on job.
  • Increased conversion 20% to LY driving 22% conversion for the year
  • Initiated District Customer Experience team instant communication platform
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Managed payroll, and strategic scheduling from cashier to greeter based off sales goal for day
  • Current Interim Store Leader (Sept 2023)

Account Manager

Integrity First Maintenance
03.2020 - 11.2020
  • Effectively managed key accounts through consultative selling focusing on customer service solutions
  • Managed 10-15 clients per day
  • Developed innovative and creative sales pitch; implemented into sales strategy
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Predicted potential competitive threats through weekly feedback meetings with clients and outlining proactive solutions
  • Created and documented new training programs
  • Educated clients on new process and updated account information spreadsheet to maintain high standards of client service
  • Listened attentively to client feedback and worked with operations to help create a more enjoyable and overall easier experience
  • Analyzed account details such as usage, incoming work data to predict trends and create sales goals

Education

Associates Degree - Communication

Collin College
McKinney, TX
2016

Skills

TECHNICAL

  • Microsoft Word
  • PowerPoint
  • Store Force
  • The Pulse
  • Tulipe
  • Micros/ Aptos POS

SKILLS

  • Strategic Sales Plans
  • Elevated Client Development
  • Team Sales Development
  • Coach/Mentor Sales Team
  • Recruitment and Hiring
  • Strategic Agility
  • New Hire Training

Timeline

Account Manager

Integrity First Maintenance
03.2020 - 11.2020

Assistant Store Leader

Kate Spade New
02.2015 - Current

Associates Degree - Communication

Collin College

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SAMANTHA ALARCON