Samantha Alcaide
New Brunswick,NJ
Summary
Adaptable Treatment Coordinator with over 5 years of experience working in a dental office setting. Excellent manual dexterity and communication skills with the ability to work evenings and weekends. Specialties include arranging financial agreements, scheduling restorative treatments and managing various secretarial duties.
Overview
6
6
years of professional experience
Work History
Remote Billing Coordinator
Liberty Dental
12.2020 - 12.2023
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
Treatment Coordinator
Brunswick Smiles
07.2020 - 11.2020
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Explained treatment choices to patients and helped determine best options
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Conducted interviews with patients to discuss health history, objectives and concerns
- Reviewed X-rays to help patients determine best treatments
- Maintained and managed patient records in compliance with security regulations
- Prepared claim forms for dental insurance
- Organized referrals to other medical specialists
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Disbursed petty cash by recording entries and verifying documentation
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Completed bi-weekly payroll for 7 employees
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Generated accounts payable reports for management review to aid in financial and business decision making.
Dental Office Manager
Orthodontic Associates
01.2020 - 07.2020
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Explained treatment choices to patients and helped determine best options
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Conducted interviews with patients to discuss health history, objectives and concerns
- Reviewed X-rays to help patients determine best treatments
- Maintained and managed patient records in compliance with security regulations
- Prepared claim forms for dental insurance
- Organized referrals to other medical specialists
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Disbursed petty cash by recording entries and verifying documentation
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Completed bi-weekly payroll for 7 employees
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Generated accounts payable reports for management review to aid in financial and business decision making.
Billing Coordinator
KK Dental & Associates
06.2019 - 01.2020
- Generated financial statements and reports detailing accounts receivable status
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
- Updated documentation, reports and spreadsheets with financial information
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations
- Entered details into accounts and tracked payments
- Referred past due payments to collections department
- Organized accounts for financial audits and supported audit process
- Completed appeals of denied claims on patient bills
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Posted payments to patients accounts via EFT or paper checks received by mail
- Kept track of daily totals to be able to report ton office owner at the end of day
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Kept vendor files accurate and up-to-date to expedite payment processing
- Maintained proper posting of insurance payments per EOBs for all 14 office locations
- Front desk support as needed for each office location
- Worked on AR reports diligently and routinely
- Provided necessary information to insurance companies to resolve outstanding claims
- Reconciled patient accounts and followed up with patient for outstanding payments
- Supported office staff day to day with patient AR questions and account adjustments.
Billing Coordinator
Brighter Dental Care
05.2018 - 06.2019
- Generated financial statements and reports detailing accounts receivable status
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
- Updated documentation, reports and spreadsheets with financial information
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations
- Entered details into accounts and tracked payments
- Referred past due payments to collections department
- Organized accounts for financial audits and supported audit process
- Completed appeals of denied claims on patient bills
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Posted payments to patients accounts via EFT or paper checks received by mail
- Kept track of daily totals to be able to report ton office owner at the end of day
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Kept vendor files accurate and up-to-date to expedite payment processing
- Maintained proper posting of insurance payments per EOBs for all 14 office locations
- Front desk support as needed for each office location
- Worked on AR reports diligently and routinely
- Provided necessary information to insurance companies to resolve outstanding claims
- Reconciled patient accounts and followed up with patient for outstanding payments
- Supported office staff day to day with patient AR questions and account adjustments.
Education
Real Estate -
ABS Real Estate School
01.2021
EMD & Telecommunications -
Bloomfield Police Station
04.2018
Associate of Arts -
Middlesex County College
05.2014
Skills
- Administrative supervision
- Healthcare operations
- Organizational standards
- Database coordination
- Insurance practices
- Understanding of financial arrangements
- Dental assessment experience
- Ability to read x-rays
- Recordkeeping
- Relationship building
Timeline
Remote Billing Coordinator
Liberty Dental
12.2020 - 12.2023
Treatment Coordinator
Brunswick Smiles
07.2020 - 11.2020
Dental Office Manager
Orthodontic Associates
01.2020 - 07.2020
Billing Coordinator
KK Dental & Associates
06.2019 - 01.2020
Billing Coordinator
Brighter Dental Care
05.2018 - 06.2019
Real Estate -
ABS Real Estate School
EMD & Telecommunications -
Bloomfield Police Station
Associate of Arts -
Middlesex County College
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