Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Aldous

Citrus Heights,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Good customer service skills, takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

4
4
years of professional experience

Work History

Receptionist

Rc Dental Group
02.2023 - 01.2024
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Checked patients in and out efficiently and helped them with all their questions and concerns they had
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks like phone calls, checking patients in and out, walk ins with questions, and eligibility and phone texts
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected [Type] payments, processed transactions and updated relevant records.

Courtesy Clerk

Belair Raleys
08.2022 - 02.2023
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.

Receptionist

Rja Heating & Air
03.2020 - 04.2022
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Sales Representative

Target
06.2021 - 10.2021
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Cleaned and organized all the clothing departments
  • Price checked all the clothes on sale and not
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Put new stock of brands and clothing on shelf's
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Worked well with other employees in the same department, and got tasks done at a manageable time.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Valley Christian Academy
Roseville, CA
06.2023

Skills

  • Office Management
  • Scheduling
  • Organization Skills
  • Time Management
  • Business Operations Understanding
  • Multi-Line Telephone Operation
  • Security Awareness
  • Telephone Skills
  • Problem Solving
  • Conflict Resolution
  • Organizational Skills
  • Multitasking Abilities

Timeline

Receptionist

Rc Dental Group
02.2023 - 01.2024

Courtesy Clerk

Belair Raleys
08.2022 - 02.2023

Customer Service Sales Representative

Target
06.2021 - 10.2021

Receptionist

Rja Heating & Air
03.2020 - 04.2022

High School Diploma -

Valley Christian Academy

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Samantha Aldous